Customer care is the worst

The bad service that I have received from their contact center is unbelievable. I have been calling through out the day so I can get an authorization for my prenatal visit and well let's said 1 I got a rude consultant who hung up on me then the rest of the calls it's the phones bad reception and why I say their phones mainly because I'm calling with my work line and only with them there seems to be a connection problem but when I call other numbers the line is clear... But what's mostly irritating is that I haven't received my Auth.