1 reviews | Active since Dec 2016
BAD TASTE - MOTO HEALTH
<p>Have you ever had to fight for you own savings money to be paid out - well moto health claim that they have 5.5 months to pay out your savings plan money when going over to another medical scheme (discovery) with no savings plan - even MIBCO and other funds only take 6 - 8 weeks but motohealth claim you need to wait 5.5 months if you lucky. I have emailed the relevant fund department to query on the 21st and have no feedback as yet. I call the customer service line to find out if there is any feedback with regards to my email they tell me they have a 7 - 10 day turnaround period. REALLY does customer satisfaction mean anything to some companies. i dont care to what level i need to take this up too but i expect my saving fund money paid into my account. I followed the whole procedure as requested and all i want is MY money that is laying in the my savings fund with them. I will not wait 5.5 months for MY money.</p>
Thank you for bringing your query to our attention.
Kindly note that we are currently reviewing your concerns and will revert to you shortly.
Kind Regards
Shantal Eakduth
Thank you for bringing your query to our attention.
Kindly note that we are currently reviewing your concerns and will revert to you shortly.
Kind Regards
Shantal Eakduth
Moto Health Medical Aid Scheme has reviewed your request, according to the scheme rules registered with the Council of Medical Schemes, positive savings are refunded to member or transferred to the new medical aid savings within 5 months from the date of termination.
Your positive savings balance will be refunded in accordance with the scheme rules.
Kind Regards
Priscilla Moodley
Moto Health Medical Aid Scheme has reviewed your request, according to the scheme rules registered with the Council of Medical Schemes, positive savings are refunded to member or transferred to the new medical aid savings within 5 months from the date of termination.
Your positive savings balance will be refunded in accordance with the scheme rules.
Kind Regards
Priscilla Moodley