bad customer service

last weekend me and my wife were involved in a car accident 10 October and been taken to ARWYP hospital kempton park, we were stabilised and told that the medical aid won't pay for us beeing there I must pay out of my own pocket. It's so sad to pay every month for medical aid and when time comes you get this kind of service, my wife and I still in pains because we did not go for X-Rays due to the fact that I don't have extra cash to pay for this while I am paying each month. <br> <br> I would like to know from the Medical aid why is this happening why are we being treated like this? it was an emergency but no the medical cannot cover that, really? Motor Health or Care Cross must take responsibility for this and pay because i do not have money. I am paying you guys each month so that I can have a better care when accindent happens and now this is how customers are treated.<br> <br> I want answers and solution.