***********, Unprofessional and No customer service.

I strongly caution anyone considering Volkswagen Mossel Bay. Despite my Volkswagen Golf 8 GTI being under full warranty, serious mechanical and electronic defects have been completely ignored. Repeated attempts to have the vehicle properly inspected and repaired were dismissed, misrepresented, or delayed.

The dealership’s staff and management demonstrated gross negligence, unprofessionalism, and a shocking lack of accountability. My safety, financial interests, and well-being have been put at risk, and even after escalating the matter to Volkswagen South Africa, no meaningful action or plan of resolution was provided.

This is not just poor customer service – it is unsafe, ********, and unacceptable. I have had to escalate the matter formally under the Consumer Protection Act due to their inaction.

Avoid this dealership if you value safety, competence, and proper service.