NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Mossel Bay Volkswagen
How is Mossel Bay Volkswagen rated on Hellopeter?
Hellopeter has tracked Mossel Bay Volkswagen across 10 reviews. Mossel Bay Volkswagen hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Mossel Bay Volkswagen? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2017
Serious Safety Failure and Unacceptable Service – Volkswagen Mossel Bay
I record my profound dissatisfaction with the conduct and service of Volkswagen Mossel Bay. I purchased a demo Volkswagen Tiguan, which was expressly represented to me as having been driven by the owner’s wife — a representation that reasonably conveyed careful use and reliability. Contrary to this, within approximately 3,000 km and just over one month of ownership, the vehicle suffered a complete failure of the electric power steering system, constituting a serious and potentially dangerous safety defect. Although the system reset after approximately ninety minutes, I acted promptly and responsibly by presenting the vehicle to the nearest Volkswagen dealership for diagnostic assessment. I was informed that no fault could be identified. Upon returning the vehicle to Volkswagen Mossel Bay, I was met with a dismissive and wholly inadequate response. I was instructed to continue operating the vehicle and advised that, should the failure recur, it would be addressed under warranty. Such a response is entirely unacceptable. A failure affecting the steering system is not trivial — it poses a direct and material risk to occupant safety and cannot be disregarded or deferred on a conditional basis. The subsequent handling of this matter was equally unsatisfactory. It required approximately three and a half months, together with numerous follow-ups via telephone and email, to elicit any meaningful engagement from the dealership. During this period, there was a complete absence of urgency, accountability, or customer care. No proactive resolution or refund was offered. Due to legitimate safety concerns, my elderly wife refused to operate the vehicle. Ultimately, the dealership agreed to repurchase the vehicle; however, this was effected at a financial prejudice to me, resulting in a loss of R35,000. This experience demonstrates a marked lack of professionalism, deficient customer service, and a concerning disregard for vehicle safety obligations. I strongly caution prospective customers against engaging with this dealership and, in particular, against relying on the representations and assurances of its dealer principal and sales manager.
1 reviews | Active since Oct 2017
Serious Safety Failure and Unacceptable Service – Volkswagen Mossel Bay
I record my profound dissatisfaction with the conduct and service of Volkswagen Mossel Bay. I purchased a demo Volkswagen Tiguan, which was expressly represented to me as having been driven by the owner’s wife — a representation that reasonably conveyed careful use and reliability. Contrary to this, within approximately 3,000 km and just over one month of ownership, the vehicle suffered a complete failure of the electric power steering system, constituting a serious and potentially dangerous safety defect. Although the system reset after approximately ninety minutes, I acted promptly and responsibly by presenting the vehicle to the nearest Volkswagen dealership for diagnostic assessment. I was informed that no fault could be identified. Upon returning the vehicle to Volkswagen Mossel Bay, I was met with a dismissive and wholly inadequate response. I was instructed to continue operating the vehicle and advised that, should the failure recur, it would be addressed under warranty. Such a response is entirely unacceptable. A failure affecting the steering system is not trivial — it poses a direct and material risk to occupant safety and cannot be disregarded or deferred on a conditional basis. The subsequent handling of this matter was equally unsatisfactory. It required approximately three and a half months, together with numerous follow-ups via telephone and email, to elicit any meaningful engagement from the dealership. During this period, there was a complete absence of urgency, accountability, or customer care. No proactive resolution or refund was offered. Due to legitimate safety concerns, my elderly wife refused to operate the vehicle. Ultimately, the dealership agreed to repurchase the vehicle; however, this was effected at a financial prejudice to me, resulting in a loss of R35,000. This experience demonstrates a marked lack of professionalism, deficient customer service, and a concerning disregard for vehicle safety obligations. I strongly caution prospective customers against engaging with this dealership and, in particular, against relying on the representations and assurances of its dealer principal and sales manager.
1 reviews | Active since Nov 2023
***********, Unprofessional and No customer service.
I strongly caution anyone considering Volkswagen Mossel Bay. Despite my Volkswagen Golf 8 GTI being under full warranty, serious mechanical and electronic defects have been completely ignored. Repeated attempts to have the vehicle properly inspected and repaired were dismissed, misrepresented, or delayed. The dealership’s staff and management demonstrated gross negligence, unprofessionalism, and a shocking lack of accountability. My safety, financial interests, and well-being have been put at risk, and even after escalating the matter to Volkswagen South Africa, no meaningful action or plan of resolution was provided. This is not just poor customer service – it is unsafe, ********, and unacceptable. I have had to escalate the matter formally under the Consumer Protection Act due to their inaction. Avoid this dealership if you value safety, competence, and proper service.
1 reviews | Active since Nov 2023
***********, Unprofessional and No customer service.
I strongly caution anyone considering Volkswagen Mossel Bay. Despite my Volkswagen Golf 8 GTI being under full warranty, serious mechanical and electronic defects have been completely ignored. Repeated attempts to have the vehicle properly inspected and repaired were dismissed, misrepresented, or delayed. The dealership’s staff and management demonstrated gross negligence, unprofessionalism, and a shocking lack of accountability. My safety, financial interests, and well-being have been put at risk, and even after escalating the matter to Volkswagen South Africa, no meaningful action or plan of resolution was provided. This is not just poor customer service – it is unsafe, ********, and unacceptable. I have had to escalate the matter formally under the Consumer Protection Act due to their inaction. Avoid this dealership if you value safety, competence, and proper service.