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Toni M
1 reviews | Active since May 2021
17 May 2021, 18:23
Trustworthy team!
The Amanzimtoti team were very patient with our family during this difficult time and were very helpful and respectful. We had a mishap at the mortuary but the team sorted it out and handled it very professionally. Great job :)
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Toni M's updateReviewer Update
28 Jul 2021, 12:06*EDIT*
The mishap we encountered at the mortuary was that the hospital (Port Shepstone), required that, for a vehicle to be allowed to collect remains, it had to be a labelled and marked to their specifications (however there were vehicles (we're talking normal bakkies) that were unmarked before and after us that were allowed to take their loved ones remains - so we were quite frustrated) The Amanzimtoti team arrived in a brand new and equipped vehicle and it hadn't had a chance to be marked yet, but they had all the paperwork to prove that they were registered undertakers. So they managed to make another trip for us and provide the hospital with the specifications they needed to do the undertaking and we were spared all the issues. They were really professional at all times.
The mishap we encountered at the mortuary was that the hospital (Port Shepstone), required that, for a vehicle to be allowed to collect remains, it had to be a labelled and marked to their specifications (however there were vehicles (we're talking normal bakkies) that were unmarked before and after us that were allowed to take their loved ones remains - so we were quite frustrated) The Amanzimtoti team arrived in a brand new and equipped vehicle and it hadn't had a chance to be marked yet, but they had all the paperwork to prove that they were registered undertakers. So they managed to make another trip for us and provide the hospital with the specifications they needed to do the undertaking and we were spared all the issues. They were really professional at all times.
TM
Toni M's update28 Jul 2021, 12:06
Reviewer Update
*EDIT*
The mishap we encountered at the mortuary was that the hospital (Port Shepstone), required that, for a vehicle to be allowed to collect remains, it had to be a labelled and marked to their specifications (however there were vehicles (we're talking normal bakkies) that were unmarked before and after us that were allowed to take their loved ones remains - so we were quite frustrated) The Amanzimtoti team arrived in a brand new and equipped vehicle and it hadn't had a chance to be marked yet, but they had all the paperwork to prove that they were registered undertakers. So they managed to make another trip for us and provide the hospital with the specifications they needed to do the undertaking and we were spared all the issues. They were really professional at all times.
The mishap we encountered at the mortuary was that the hospital (Port Shepstone), required that, for a vehicle to be allowed to collect remains, it had to be a labelled and marked to their specifications (however there were vehicles (we're talking normal bakkies) that were unmarked before and after us that were allowed to take their loved ones remains - so we were quite frustrated) The Amanzimtoti team arrived in a brand new and equipped vehicle and it hadn't had a chance to be marked yet, but they had all the paperwork to prove that they were registered undertakers. So they managed to make another trip for us and provide the hospital with the specifications they needed to do the undertaking and we were spared all the issues. They were really professional at all times.
Mosaic Funeral Group's replyOfficial
10 Aug 2021, 15:33Thank you very much for the feedback. We are proud of our Amanzimtoti branch that was able to assist you during such a difficult time.
The owners of Amanzimtoti branch Jan & Antoinette Opperman and their team pride themselves on service excellence and walking the extra mile for their clients. They set an example that we as Mosaic group strive to deliver throughout South Africa.
The owners of Amanzimtoti branch Jan & Antoinette Opperman and their team pride themselves on service excellence and walking the extra mile for their clients. They set an example that we as Mosaic group strive to deliver throughout South Africa.
Mosaic Funeral Group's reply10 Aug 2021, 15:33
Official
Thank you very much for the feedback. We are proud of our Amanzimtoti branch that was able to assist you during such a difficult time.
The owners of Amanzimtoti branch Jan & Antoinette Opperman and their team pride themselves on service excellence and walking the extra mile for their clients. They set an example that we as Mosaic group strive to deliver throughout South Africa.
The owners of Amanzimtoti branch Jan & Antoinette Opperman and their team pride themselves on service excellence and walking the extra mile for their clients. They set an example that we as Mosaic group strive to deliver throughout South Africa.