The best undertaking help and support when we needed it most

When my younger brother passed away on Boxing Day we were distraught to find that his body had been taken by the police for an inquest due to dying following surgery, as per law. This meant dealing with 3 dysfunctional state departments and delays in making arrangements. I randomly googled suppliers of direct cremations and called Mosaic on New Year’s Day. From the first phone call I felt relief. Courteous, calm, polite and informative, their central team transferred me to the rep for the northern suburbs of Johannesburg, Dean de Klerk. Despite the absolute disastrous state of the govt facilities, no phone calls being answered, Dean had information on my brother’s remains and that I could identify the him a day later. Him and his team met us on site, guided me seamlessly through the processes and grim loading Bay Area to do the needed identification. Within the day, all needed documents were handled and passed to me as certified copies. He was in constant contact, professional and kind and offered great comfort in what was a horrible process. The cremated remains, original documents were delivered in time for the memorial. Then the cost - whilst one doesn’t consider the cost of cremation services, Mosaic were extremely well priced, considering how service and detail orientated they were. Our family would like to thank and recommend this team to anyone who is in the unenviable position of losing a loved one.