CF
Christiane F
1 reviews | Active since Oct 2019
22 Oct 2019, 19:00
Xrays at Christiaan Barnard
Today I went for xrays with my one year old son. I was the only patient in the waiting area and waited for about an hour. My son was screaming and crying as he was getting irritable and they didn't even try and assist me. They didn't even tell me why there is such a long wait or apologize. It was ridiculous. I could understand if there was other patients waiting. But there wasn't.
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Replies (2)
Morton & Partners's replyOfficial
23 Oct 2019, 09:09Hi Christiane,
Oh no! This doesn't sound like our normal patient experience. Our X-rays work on a first come, first serve basis, with preference given to emergency cases. Patients however need to be told their expected waiting time and why is a delay in service and for that we do apologise.
Oh no! This doesn't sound like our normal patient experience. Our X-rays work on a first come, first serve basis, with preference given to emergency cases. Patients however need to be told their expected waiting time and why is a delay in service and for that we do apologise.
Morton & Partners's reply23 Oct 2019, 09:09
Official
Hi Christiane,
Oh no! This doesn't sound like our normal patient experience. Our X-rays work on a first come, first serve basis, with preference given to emergency cases. Patients however need to be told their expected waiting time and why is a delay in service and for that we do apologise.
Oh no! This doesn't sound like our normal patient experience. Our X-rays work on a first come, first serve basis, with preference given to emergency cases. Patients however need to be told their expected waiting time and why is a delay in service and for that we do apologise.
Morton & Partners's replyOfficial
23 Oct 2019, 09:10Please could you provide us with your contact details, we would like to use this as a learning opportunity to grow from.
Thank you for sharing with us your recent experience.
Thank you for sharing with us your recent experience.
Morton & Partners's reply23 Oct 2019, 09:10
Official
Please could you provide us with your contact details, we would like to use this as a learning opportunity to grow from.
Thank you for sharing with us your recent experience.
Thank you for sharing with us your recent experience.