Shocking Service Experience from Morton & Partners

On the 18th of November 2021, I sent a booking request to Morton and Partners. My booking for MRI was confirmed for the 24th of November 2021 at 10am. I was told my medical aid would be called to process authorization. On the 23rd of November 2021, I received a call to reschedule my appointment from 10am to 2:30pm which I accommodated. We share one car therefore we rearranged our entire day for this appointment. At 12:50pm I received a call from Morton and Partners to enquire whether authorizations had called me and whether I’m aware that my medical aid had declined?! ON THE DAY OF THE APPOINTMENT!!! It gets worse. When I called my medical aid I was informed that they received a call from Morton and Partners on the 23rd of November 2021, my appointment scheduled for the 24th of November 2021. If I wasn’t so livid I would be laughing because the way this was handled by Morton and Partners is SHOCKING!! My medical aid needs 3 days to review the request!! If I had been told timeously I would’ve queried this with my medical aid. To get told 1,5 hours before my appointment!!! Is this having my well being and service at the centre of everything Morton and Partners does as per the statement on the website! What a joke!!!