Scheduling a Major Issue - 7 hour wait for an 8 year old

Scheduling is a real issue here. As instructed, I arrived with my eight-year-old daughter for an MRI scan at 6 am. We only got into the MRI room at 1 pm!! A SEVEN-hour wait - my daughter, had had no food or water since the previous night, as instructed. For some reason, they had scheduled what they knew to be a complicated scan before us - a strange way to do things and when challenged as to why we were told to be there at 6 am with such a complex scan before us, we were told that if they did not get us in at 6 am, we would wander in when we felt like it - as that is what other people do!! This inadequate scheduling was a waste of time and money and significant stress for an eight-year-old who does not like hospitals. This business needs to understand that not all patients are alike and careful planning is required for the best patient experience; once we got into the MRI room, all extremely competent, good friendly people were messed up by inadequate planning.

PS I left this review on Google, and all I got from them was a bill the same day!!