IJ
Isa-Lee Jacobson
1 reviews | Active since Dec 2012
28 Nov 2024, 10:46
Radiologists whose booking system is broken
Seriously don't know what anyone who is really sick would do. How is it ok for it to be impossible to get anyone to answer the phone to give me a mammogram appointment at Cape Town Mediclinic. Whatsapp system was full of promises - no luck. Just spoke to a kind receptionist at head office who said she would take care of it. Genuinely appalled. I would go somewhere else, but all my mammograms have been at CT Mediclinic and would prefer to have the track record.
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Morton & Partners's replyOfficial
28 Nov 2024, 12:47Dear Isa-Lee,
Thank you for reaching out and sharing your feedback. I want to sincerely apologize for the frustration and inconvenience caused by the delay in scheduling your appointment.After your WhatsApp conversation at 11:30 on 27 November, your request was promptly submitted by our WhatsApp agent to the relevant branch for processing.
Unfortunately, it appears the branch did not complete the booking on the same day. However, I’m glad to confirm that your appointment was finalized this morning, 28 November.
We deeply value your understanding and your continued trust in us for your care. Please know that we are actively reviewing our processes to prevent similar delays in the future.
If there’s anything further we can assist you with, don’t hesitate to let us know.
Kind regards,
Morton & Partners Radiologists
Thank you for reaching out and sharing your feedback. I want to sincerely apologize for the frustration and inconvenience caused by the delay in scheduling your appointment.After your WhatsApp conversation at 11:30 on 27 November, your request was promptly submitted by our WhatsApp agent to the relevant branch for processing.
Unfortunately, it appears the branch did not complete the booking on the same day. However, I’m glad to confirm that your appointment was finalized this morning, 28 November.
We deeply value your understanding and your continued trust in us for your care. Please know that we are actively reviewing our processes to prevent similar delays in the future.
If there’s anything further we can assist you with, don’t hesitate to let us know.
Kind regards,
Morton & Partners Radiologists
Morton & Partners's reply28 Nov 2024, 12:47
Official
Dear Isa-Lee,
Thank you for reaching out and sharing your feedback. I want to sincerely apologize for the frustration and inconvenience caused by the delay in scheduling your appointment.After your WhatsApp conversation at 11:30 on 27 November, your request was promptly submitted by our WhatsApp agent to the relevant branch for processing.
Unfortunately, it appears the branch did not complete the booking on the same day. However, I’m glad to confirm that your appointment was finalized this morning, 28 November.
We deeply value your understanding and your continued trust in us for your care. Please know that we are actively reviewing our processes to prevent similar delays in the future.
If there’s anything further we can assist you with, don’t hesitate to let us know.
Kind regards,
Morton & Partners Radiologists
Thank you for reaching out and sharing your feedback. I want to sincerely apologize for the frustration and inconvenience caused by the delay in scheduling your appointment.After your WhatsApp conversation at 11:30 on 27 November, your request was promptly submitted by our WhatsApp agent to the relevant branch for processing.
Unfortunately, it appears the branch did not complete the booking on the same day. However, I’m glad to confirm that your appointment was finalized this morning, 28 November.
We deeply value your understanding and your continued trust in us for your care. Please know that we are actively reviewing our processes to prevent similar delays in the future.
If there’s anything further we can assist you with, don’t hesitate to let us know.
Kind regards,
Morton & Partners Radiologists