Morton & Partners on line disgrace
Tried to retrieve my xRays on line. A shocker! Nothing works and no one to call. Their on line system is a nightmare and the absolute opposite of "user friendly" Clearly designed to prevent customers to have access to their OWN PERSONAL information.
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Morton & Partners's replyOfficial
17 Jun 2025, 11:13Dear Olivier,
Thank you for taking the time to share your concerns. We're sorry to hear about your experience and truly understand your frustration.At Morton & Partners, we are strong advocates for patient access to imaging and reports. However, in certain cases, we delay direct release to allow your referring clinician time to review your results first — ensuring they can guide you appropriately. You can read more about this process and access your results via our Patient Connect portal here: https://morton.co.za/patient-connect/.
We are currently reaching out to our PACS and MyMorton teams to track your query, but we would appreciate it if you could forward any correspondence or details to *** so we can assist and resolve the matter as soon as possible.
Warm regards,
The Morton & Partners Team
Thank you for taking the time to share your concerns. We're sorry to hear about your experience and truly understand your frustration.At Morton & Partners, we are strong advocates for patient access to imaging and reports. However, in certain cases, we delay direct release to allow your referring clinician time to review your results first — ensuring they can guide you appropriately. You can read more about this process and access your results via our Patient Connect portal here: https://morton.co.za/patient-connect/.
We are currently reaching out to our PACS and MyMorton teams to track your query, but we would appreciate it if you could forward any correspondence or details to *** so we can assist and resolve the matter as soon as possible.
Warm regards,
The Morton & Partners Team
Morton & Partners's reply17 Jun 2025, 11:13
Official
Dear Olivier,
Thank you for taking the time to share your concerns. We're sorry to hear about your experience and truly understand your frustration.At Morton & Partners, we are strong advocates for patient access to imaging and reports. However, in certain cases, we delay direct release to allow your referring clinician time to review your results first — ensuring they can guide you appropriately. You can read more about this process and access your results via our Patient Connect portal here: https://morton.co.za/patient-connect/.
We are currently reaching out to our PACS and MyMorton teams to track your query, but we would appreciate it if you could forward any correspondence or details to *** so we can assist and resolve the matter as soon as possible.
Warm regards,
The Morton & Partners Team
Thank you for taking the time to share your concerns. We're sorry to hear about your experience and truly understand your frustration.At Morton & Partners, we are strong advocates for patient access to imaging and reports. However, in certain cases, we delay direct release to allow your referring clinician time to review your results first — ensuring they can guide you appropriately. You can read more about this process and access your results via our Patient Connect portal here: https://morton.co.za/patient-connect/.
We are currently reaching out to our PACS and MyMorton teams to track your query, but we would appreciate it if you could forward any correspondence or details to *** so we can assist and resolve the matter as soon as possible.
Warm regards,
The Morton & Partners Team