WORM FULL BAG OF PUPPY CHUNKS

I bought a 25kg bag of Montego Classic Puppy food for large dog breed on the 20 of June 2023 at The Reef, Pet Zone West Pack Centre in Germiston.

I opened the bag a few days later and plated it for my 8 month old Rottweiler to eat. She eat a few chunks but then refused. I was a bit confused as this was the first time, she has done this. This is the only food brand that I purchased since we got her at 2 months old. She normal eats her entire portion as per her size requirement. Upon further inspection I noticed that there were worms on the food in the bowl, I then checked in the bag and saw the worms in there too. The color of the chunks were also different to previous one’s.

I then contacted Pet Zone telephonically and was advised to bring back the bag, mind you I do not live close by and had to drive all the way there although it was no fault of mine. Petrol wasted due to poor quality control at Montego. They bag we then returned to Pet Zone and issued with a New bag which we had to open and check to ensure that these did not have worms.

I was advised by Pet Zone that a Montego representative would contact me regarding the worm-infested food however to date I am still waiting on that call. We are a family that have 4 dogs and are loyal customer to the brand be it the treats, sauce and chunks. But looking at the quality of the product and the lack of response from the brand, I shudder to think of how Montego would of handled this matter had it been a fatal one.

It saddens me that loyal customers are treated this way.