Replied to 100% of negative reviews
Reply time on negative reviews: 35h 48m
Reply Time
33h 26m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 35h 48m
Oct '25 - Sep '26
Frequently Asked Questions About Montego Pet Nutrition
How is Montego Pet Nutrition rated on Hellopeter?
Hellopeter has tracked Montego Pet Nutrition across 142 reviews. Montego Pet Nutrition hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Montego Pet Nutrition? Write a review to help others decide.
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2026
Customer Service
I honestly received such great customer experience, as with POPI act I unfortunately cannot name the lady that helped me through this process, but she handled the situation perfectly and with kindness, it's a pleasure being a customer for years now!
1 reviews | Active since Feb 2026
Customer Service
I honestly received such great customer experience, as with POPI act I unfortunately cannot name the lady that helped me through this process, but she handled the situation perfectly and with kindness, it's a pleasure being a customer for years now!
1 reviews | Active since Feb 2026
Dangerous Quality Issues & Poor After-Sales Support
I am extremely disappointed with both the quality of Montego’s Cosmic Kitty treats and their subsequent customer service. I purchased a bag of Cosmic Kitty chewy treats from Paardevlei Petshop on 31 December 2025, only to find they had a revolting, strong plastic smell and were covered in a strange white substance. My cats, thankfully, had the sense to refuse them. While the store was helpful enough to exchange them for a "normal" looking bag, the fact that a product with a 2026 expiry date could be in that state is a major safety concern. I reached out to Montego to make them aware of this potentially dangerous batch. While they initially engaged, the follow-up has been abysmal. After being promised a delivery (presumably a replacement or gesture of goodwill), I have been left waiting. When I followed up on the delay, I was told it was a courier issue, but there has been no proactive communication or resolution since. It is one thing to have a manufacturing slip-up; it is another to fail so poorly at customer recovery when a pet’s health could have been at risk. I expected much better from a brand like Montego
1 reviews | Active since Feb 2026
Dangerous Quality Issues & Poor After-Sales Support
I am extremely disappointed with both the quality of Montego’s Cosmic Kitty treats and their subsequent customer service. I purchased a bag of Cosmic Kitty chewy treats from Paardevlei Petshop on 31 December 2025, only to find they had a revolting, strong plastic smell and were covered in a strange white substance. My cats, thankfully, had the sense to refuse them. While the store was helpful enough to exchange them for a "normal" looking bag, the fact that a product with a 2026 expiry date could be in that state is a major safety concern. I reached out to Montego to make them aware of this potentially dangerous batch. While they initially engaged, the follow-up has been abysmal. After being promised a delivery (presumably a replacement or gesture of goodwill), I have been left waiting. When I followed up on the delay, I was told it was a courier issue, but there has been no proactive communication or resolution since. It is one thing to have a manufacturing slip-up; it is another to fail so poorly at customer recovery when a pet’s health could have been at risk. I expected much better from a brand like Montego
1 reviews | Active since May 2016
Silk Worm infested puppy food.
I purchased a bag of Puppy food and kept it stored in a clean plastic tub that is always sealed, yesterday I noticed worms throughout the food, there is no way the contamination happened in my house so it must be a bad batch from your factory, I am horrified that my puppy has been eating that and now I had to spend more money on a replacement bag. I have been a loyal customer for many years with my other dog but this is making me wonder if I need to change them both. I have pictures of the worms all wiggling around in the tub!!
1 reviews | Active since May 2016
Silk Worm infested puppy food.
I purchased a bag of Puppy food and kept it stored in a clean plastic tub that is always sealed, yesterday I noticed worms throughout the food, there is no way the contamination happened in my house so it must be a bad batch from your factory, I am horrified that my puppy has been eating that and now I had to spend more money on a replacement bag. I have been a loyal customer for many years with my other dog but this is making me wonder if I need to change them both. I have pictures of the worms all wiggling around in the tub!!
1 reviews | Active since Dec 2016
Montego Pet Nutrition is the BEST for product and support!
Absolutely AMAZING customer service and support from Montego after I sent through a query via their website. I had an email response back within minutes and then a follow-up PHONE CALL from their wonderful Colleen, who gave me very trusted advice. They definitely have a very loyal customer for life! Thank you and keep up the wonderful customer support! It certainly gives fur baby parents a lot of confidence in your excellent products. No wonder Montego comes so highly recommended by so many - we got onto it by doing a lot of research on the internet where they came out tops for quality and value. Very PROUDLY South African, for sure!!! YaY for Montego and happy fur babies and their parents! Thank you, Montego and Colleen!
1 reviews | Active since Dec 2016
Montego Pet Nutrition is the BEST for product and support!
Absolutely AMAZING customer service and support from Montego after I sent through a query via their website. I had an email response back within minutes and then a follow-up PHONE CALL from their wonderful Colleen, who gave me very trusted advice. They definitely have a very loyal customer for life! Thank you and keep up the wonderful customer support! It certainly gives fur baby parents a lot of confidence in your excellent products. No wonder Montego comes so highly recommended by so many - we got onto it by doing a lot of research on the internet where they came out tops for quality and value. Very PROUDLY South African, for sure!!! YaY for Montego and happy fur babies and their parents! Thank you, Montego and Colleen!
1 reviews | Active since Nov 2012
Bags O Wags
Bags o Wags the bacon flavor not bacon flavor anymore the smell is like old Peanut butter and the sticks color is different. The are sticky and stuck to each other. My dogs don't want to eat it any more and getting sick of it.
1 reviews | Active since Nov 2012
Bags O Wags
Bags o Wags the bacon flavor not bacon flavor anymore the smell is like old Peanut butter and the sticks color is different. The are sticky and stuck to each other. My dogs don't want to eat it any more and getting sick of it.