Unsatisfied with the Montego brand

Hi, I purchased a 25 kg Monteho Classic Adult food around the end of April 2021 and used almost three quarter of the bag when I noticed worms in the food.

I contacted the store I bought it from and they said that a sales representative will come through. After 3 days , i contacted Monteho Directly and my complaint was logged.

The consultant at customer took almost an week to provide feedback and the feedback was,'"the retailer is not a registered pet food retailer with Montego so unfortunately we will not be able to help"

The after sales is pathetic because almost all customers are not looking for a registered retailer in their area. I was turned down by Montego although it is their brand and no response from Declan pets where I bought the pet food. The batch number was sent through with videos but still had a negative outcome.

I will kit be buying anymore Montego branded pet food and i have already switched to Optimizer.