LT
Loraine T
1 reviews | Active since Dec 2021
07 May 2024, 15:28
Terrible Dog Food
I recently switched my 2 Senior dogs over to Karoo Senior from Jock Multistage thinking I eas doing the right thi g ! How I wish I had done more research first ! Both dogs ended up at the vets with diarhea ! Montegp seems to give a std response to the excessive amount of complaints about thrir dog food...I personally would like to know what they are doing to rectify the problems & why it is still available in stpres when it is quite obviously not fit to be fed to dogs !!! Seriously upset with Montego..how is Montego prepared to compensate all these nuyers whose dogs have been admitted to the vets because of their inferior product !
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Montego Pet Nutrition's replyOfficial
10 May 2024, 13:41Dear Loraine,
Thank you for sharing your experience with Karoo Senior dog food. We're truly sorry to hear about the issues your senior dogs encountered after switching from Jock Multistage. Your pets' health and well-being are our top priority, and we understand how distressing it must have been to see them unwell.
We take all feedback seriously and are continuously striving to improve our products.
We sincerely apologize for the inconvenience and distress this has caused you and your pets. In response to your concerns about compensation for affected buyers, we are committed to addressing each case individually. Our customer service team will be reaching out to you directly to discuss this matter further and offer assistance.
Once again, we apologize for the negative experience and thank you for bringing this matter to our attention. We value your feedback as it helps us improve our products and services.
Warm regards,
Montego Pet Nutrition
Thank you for sharing your experience with Karoo Senior dog food. We're truly sorry to hear about the issues your senior dogs encountered after switching from Jock Multistage. Your pets' health and well-being are our top priority, and we understand how distressing it must have been to see them unwell.
We take all feedback seriously and are continuously striving to improve our products.
We sincerely apologize for the inconvenience and distress this has caused you and your pets. In response to your concerns about compensation for affected buyers, we are committed to addressing each case individually. Our customer service team will be reaching out to you directly to discuss this matter further and offer assistance.
Once again, we apologize for the negative experience and thank you for bringing this matter to our attention. We value your feedback as it helps us improve our products and services.
Warm regards,
Montego Pet Nutrition
Montego Pet Nutrition's reply10 May 2024, 13:41
Official
Dear Loraine,
Thank you for sharing your experience with Karoo Senior dog food. We're truly sorry to hear about the issues your senior dogs encountered after switching from Jock Multistage. Your pets' health and well-being are our top priority, and we understand how distressing it must have been to see them unwell.
We take all feedback seriously and are continuously striving to improve our products.
We sincerely apologize for the inconvenience and distress this has caused you and your pets. In response to your concerns about compensation for affected buyers, we are committed to addressing each case individually. Our customer service team will be reaching out to you directly to discuss this matter further and offer assistance.
Once again, we apologize for the negative experience and thank you for bringing this matter to our attention. We value your feedback as it helps us improve our products and services.
Warm regards,
Montego Pet Nutrition
Thank you for sharing your experience with Karoo Senior dog food. We're truly sorry to hear about the issues your senior dogs encountered after switching from Jock Multistage. Your pets' health and well-being are our top priority, and we understand how distressing it must have been to see them unwell.
We take all feedback seriously and are continuously striving to improve our products.
We sincerely apologize for the inconvenience and distress this has caused you and your pets. In response to your concerns about compensation for affected buyers, we are committed to addressing each case individually. Our customer service team will be reaching out to you directly to discuss this matter further and offer assistance.
Once again, we apologize for the negative experience and thank you for bringing this matter to our attention. We value your feedback as it helps us improve our products and services.
Warm regards,
Montego Pet Nutrition