RN
Roland N
1 reviews | Active since Nov 2021
12 Sept 2024, 13:39
Poor response.
Called in this morning about expired dog food purchased, lady that took my call was exceptionally courteous and helpful. Took all my details down. Still waiting for a response.
Helpful (0)
Replies (7)0
Replies (7)
Montego Pet Nutrition's replyOfficial
12 Sept 2024, 14:20Dear Roland,
Thank you for bringing this to our attention and for your kind words about our team member’s assistance. We apologize for any inconvenience caused by the expired dog food and understand how important it is to resolve this quickly.
I assure you that we are looking into the matter and will provide an update as soon as possible. If you have any further concerns or need immediate assistance, please feel free to reach out to us again. Your satisfaction is our priority.
Best regards,
Thank you for bringing this to our attention and for your kind words about our team member’s assistance. We apologize for any inconvenience caused by the expired dog food and understand how important it is to resolve this quickly.
I assure you that we are looking into the matter and will provide an update as soon as possible. If you have any further concerns or need immediate assistance, please feel free to reach out to us again. Your satisfaction is our priority.
Best regards,
Montego Pet Nutrition's reply12 Sept 2024, 14:20
Official
Dear Roland,
Thank you for bringing this to our attention and for your kind words about our team member’s assistance. We apologize for any inconvenience caused by the expired dog food and understand how important it is to resolve this quickly.
I assure you that we are looking into the matter and will provide an update as soon as possible. If you have any further concerns or need immediate assistance, please feel free to reach out to us again. Your satisfaction is our priority.
Best regards,
Thank you for bringing this to our attention and for your kind words about our team member’s assistance. We apologize for any inconvenience caused by the expired dog food and understand how important it is to resolve this quickly.
I assure you that we are looking into the matter and will provide an update as soon as possible. If you have any further concerns or need immediate assistance, please feel free to reach out to us again. Your satisfaction is our priority.
Best regards,
RN
Roland N's updateReviewer Update
12 Sept 2024, 14:23Feedback received, process in progress.
RN
Roland N's update12 Sept 2024, 14:23
Reviewer Update
Feedback received, process in progress.
Montego Pet Nutrition's replyOfficial
12 Sept 2024, 14:39Thanks for letting us know Roland.
Kind regards
Kind regards
Montego Pet Nutrition's reply12 Sept 2024, 14:39
Official
Thanks for letting us know Roland.
Kind regards
Kind regards
RN
Roland N's updateReviewer Update
12 Sept 2024, 15:16Thank you, Marne, for your feedback, correspondence and resolution. I am glad to be supporting a business that is caring and accountable.
RN
Roland N's update12 Sept 2024, 15:16
Reviewer Update
Thank you, Marne, for your feedback, correspondence and resolution. I am glad to be supporting a business that is caring and accountable.
Montego Pet Nutrition's replyOfficial
12 Sept 2024, 16:15Thank you so much for your kind words! We're thrilled to hear that you had a positive experience, and we truly appreciate your support. At Montego Pet Nutrition, we strive to provide the best for our customers, and your feedback means the world to us. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
The Montego Pet Nutrition Team
Warm regards,
The Montego Pet Nutrition Team
Montego Pet Nutrition's reply12 Sept 2024, 16:15
Official
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience, and we truly appreciate your support. At Montego Pet Nutrition, we strive to provide the best for our customers, and your feedback means the world to us. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
The Montego Pet Nutrition Team
Warm regards,
The Montego Pet Nutrition Team
RN
Roland N's updateReviewer Update
13 Sept 2024, 13:30Thank you to Marne and team for the excellent service rendered in resolving the issue. Overall service from the team has been exceptional. Thank you again Montego, we will continue to support you. A 5-star rating.
RN
Roland N's update13 Sept 2024, 13:30
Reviewer Update
Thank you to Marne and team for the excellent service rendered in resolving the issue. Overall service from the team has been exceptional. Thank you again Montego, we will continue to support you. A 5-star rating.
Montego Pet Nutrition's replyOfficial
13 Sept 2024, 14:10Dear Roland,Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Marné and the team were able to assist you effectively. Exceptional service is something we strive for, and it's wonderful to know that we met your expectations.Your continued support means the world to us, and we look forward to serving you again.Thank you for the 5-star rating and for choosing Montego!Warm regards,
The Montego Team
The Montego Team
Montego Pet Nutrition's reply13 Sept 2024, 14:10
Official
Dear Roland,Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Marné and the team were able to assist you effectively. Exceptional service is something we strive for, and it's wonderful to know that we met your expectations.Your continued support means the world to us, and we look forward to serving you again.Thank you for the 5-star rating and for choosing Montego!Warm regards,
The Montego Team
The Montego Team