1 reviews | Active since Aug 2014
NO consistency
From a VERY disgruntled client ☹️ This is now the 4th 5th time I'm having issues with your products 🤦🏻♀️ Your consistency is NOT on parr !!!!
The products I buy EVERY month for my CATS : Started with Classic Montego kibbles and sachets, then moved over to Karoo lamb&trout and sachets......
First : there were dog kibbles in the cat kibbles which happened with 3 bags Secondly : sachets that was more sauce than bits (You gave me a box of that, that's just sauce) terrible Now : after my cats ate that soup ... I would shake the sachets to hear if it's more solid with bits .... My cats didn't want to touch it .... both went in to eat and both stopped and stared at it, sat next to the bowls and didn't want to eat it ???? Definitely something wrong. Opened second sachet ... same thing. Threw it out 😾 And took back the other sachets to my vet (where I buy all my food)
Wanting to support LOCAL ... I am now so very disappointed ... giving up on Montego !!!!!!!!!
Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced with our products. Your feedback is invaluable to us, and we take it very seriously.
We are deeply sorry for the inconsistencies you’ve encountered with both the Classic Montego and Karoo product lines. Ensuring the highest quality of our products is our top priority, and it is clear we have fallen short in your recent experiences.
We appreciate your loyalty and support for local products. To make amends, we would like to offer you a full refund for the products that did not meet your expectations.
Our team will be in touch to arrange the refund for you.
Once again, we apologize for the inconvenience caused and thank you for giving us the opportunity to address these issues. We are committed to improving our products and services to ensure you and your pets receive the best possible experience.
Kind regards,
Montego Pet Nutrition
Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced with our products. Your feedback is invaluable to us, and we take it very seriously.
We are deeply sorry for the inconsistencies you’ve encountered with both the Classic Montego and Karoo product lines. Ensuring the highest quality of our products is our top priority, and it is clear we have fallen short in your recent experiences.
We appreciate your loyalty and support for local products. To make amends, we would like to offer you a full refund for the products that did not meet your expectations.
Our team will be in touch to arrange the refund for you.
Once again, we apologize for the inconvenience caused and thank you for giving us the opportunity to address these issues. We are committed to improving our products and services to ensure you and your pets receive the best possible experience.
Kind regards,
Montego Pet Nutrition