NB
Nick B

1 reviews | Active since Aug 2015

02 Jun 2025, 08:06

Montego - worm food.

I buy a bag Montego Karoo per month for my JR's. The last portion of the previous bag was old and full of worms. I always empty the bag into a sealed plastic container. The container is always washed and dried first before the fresh pellets are placed in it. I complained to Montego with pictures. 'Colleen' reacted and asked for more info. A 'bribe' in the form of a 'troetel sakkie' - whatever that is, was offered. I provided the offer and declined the 'bribe' I never heard from Montego again. I have to go thru the whole schlepp of changing dog food again. NEVER BUY MONTEGO, THEY DONT CARE ABOUT THE WELFARE OF YOUR DOG!!🤬🤬🤬

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Replies (1)
Montego Pet Nutrition
Montego Pet Nutrition's reply03 Jun 2025, 10:05
Official
 Dear Nick Thank you for reaching out and for taking the time to share your experience with us. We are sorry to hear about the condition of your recent bag and apologise for the inconvenience caused. We also understand your feelings regarding the goodwill gesture and we apologize if it came across as inappropriate. Our intention was to acknowledge the inconvenience caused, but we recognize that a more meaningful response was needed. Your feedback is received, and we will follow up directly to ensure this matter is resolved appropriately. Kind regards,