RM
Riaan M
1 reviews | Active since Jan 2013
01 May 2024, 08:16
Moldy food
I purchased a 40kg Montego Classic Dog food from Petzone. After 3 weeks my dogs started getting sick and refuses to eat the food. I cheked the bag this morning and could'nt see anything wrong with the food. I dumped the remaining food onto a black bag only to find moulded food. This has never happened. We have been using Montego food for 3 years. Our German Shepherd and Border Collie love Montego😪
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Montego Pet Nutrition's replyOfficial
06 May 2024, 10:27Good day Riaan,
First and foremost, we want to apologize for the inconvenience and frustration you experienced. We understand how important it is for our clients to have a seamless and positive experience, and we deeply regret that we fell short of meeting your expectations on this occasion.
Please know that your feedback is invaluable to us, and we are taking immediate steps to address the issues you encountered. Our team is currently reviewing your case and will be in touch with you shortly to discuss the matter further and find a resolution that meets your needs and expectations.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We are committed to ensuring that you receive the quality service you deserve.
Thank you for your continued support and understanding.
Warm regards,
Montego Pet Nutrition
First and foremost, we want to apologize for the inconvenience and frustration you experienced. We understand how important it is for our clients to have a seamless and positive experience, and we deeply regret that we fell short of meeting your expectations on this occasion.
Please know that your feedback is invaluable to us, and we are taking immediate steps to address the issues you encountered. Our team is currently reviewing your case and will be in touch with you shortly to discuss the matter further and find a resolution that meets your needs and expectations.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We are committed to ensuring that you receive the quality service you deserve.
Thank you for your continued support and understanding.
Warm regards,
Montego Pet Nutrition
Montego Pet Nutrition's reply06 May 2024, 10:27
Official
Good day Riaan,
First and foremost, we want to apologize for the inconvenience and frustration you experienced. We understand how important it is for our clients to have a seamless and positive experience, and we deeply regret that we fell short of meeting your expectations on this occasion.
Please know that your feedback is invaluable to us, and we are taking immediate steps to address the issues you encountered. Our team is currently reviewing your case and will be in touch with you shortly to discuss the matter further and find a resolution that meets your needs and expectations.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We are committed to ensuring that you receive the quality service you deserve.
Thank you for your continued support and understanding.
Warm regards,
Montego Pet Nutrition
First and foremost, we want to apologize for the inconvenience and frustration you experienced. We understand how important it is for our clients to have a seamless and positive experience, and we deeply regret that we fell short of meeting your expectations on this occasion.
Please know that your feedback is invaluable to us, and we are taking immediate steps to address the issues you encountered. Our team is currently reviewing your case and will be in touch with you shortly to discuss the matter further and find a resolution that meets your needs and expectations.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We are committed to ensuring that you receive the quality service you deserve.
Thank you for your continued support and understanding.
Warm regards,
Montego Pet Nutrition