Great Communication and Customer Service

I recently complained to Montego about a bag of dog food that I purchased in which most of the pellets were mouldy.

I received a speedy response from their marketing manager who explained that there was a problem with one of the batches where the instruments in the lab were not taking correct readings, and so the environment was too moist when the food was produced, hence why the pellets were mouldy. I was told that a recall of that batch had been issued, and to please return the bag of food to the store I purchased it from to get a replacement.

I am exceedingly impressed with this customer service and the quality of the research and testing that went into the mouldy batch. Thank you Montego for providing such stellar support to your customers.