Dangerous Quality Issues & Poor After-Sales Support

I am extremely disappointed with both the quality of Montego’s Cosmic Kitty treats and their subsequent customer service. I purchased a bag of Cosmic Kitty chewy treats from Paardevlei Petshop on 31 December 2025, only to find they had a revolting, strong plastic smell and were covered in a strange white substance. My cats, thankfully, had the sense to refuse them. While the store was helpful enough to exchange them for a "normal" looking bag, the fact that a product with a 2026 expiry date could be in that state is a major safety concern. I reached out to Montego to make them aware of this potentially dangerous batch. While they initially engaged, the follow-up has been abysmal. After being promised a delivery (presumably a replacement or gesture of goodwill), I have been left waiting. When I followed up on the delay, I was told it was a courier issue, but there has been no proactive communication or resolution since. It is one thing to have a manufacturing slip-up; it is another to fail so poorly at customer recovery when a pet’s health could have been at risk. I expected much better from a brand like Montego