Complaint

I bought food for my puppy but it has a mould and afterwards my dog was not active, no appetite. I reported the matter to them they replaced the bag. But still the dog was not ok I was advised to take to the vet clinic they refund. I did that and I forwarded the receipt to them. Now they are telling me that they are waiting for the vet people's response. This matter has been going as from mid September until now. I feel like they don't care about their customers these Montego people