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Tracy V

1 reviews | Active since Apr 2015

14 Apr 2022, 14:25

3 Different dogs all vomiting Montego food

We have 3 dogs, an old Beagle, a Spaniel and a rescue Dashund. We have been using the Montego Monty & Me dry kibble for about a year. We generally buy the bigger chunks but since our Beagle was having trouble chewing them even when mixed with hot water, my husband bought the small chunks. Since we've opened this bag, all 3 of our dogs have been vomiting. Initially it was first the Dashund, a day later the others started. It's not immediate, but within about 2-3 hours of consumption it starts and all of them are vomiting undigested Montego chunks. They seem to all look incredibly bloated before the vomiting commences. . I am so disappointed and angry. All I've done all week is clean vomit from carpets! Thanks for wrecking our carpets!!! It's only when all 3 started vomiting that I did a bit of investigation and realized it has to be the doggy pellets. After reading the number of complaints about same, I'm convinced. You'd better hope none of them suffer any secondary problems.

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Replies (3)
Montego Pet Nutrition
Montego Pet Nutrition's reply18 May 2022, 12:36
Official
 Good day Tracy,

Thank you for supporting Montego Pet Nutrition and for bringing this matter to our attention.

We do apologize for the inconvenience that you have experienced, we would like to investigate this matter. Could you please send us your contact details to info@montego.co.za so that our Quality Team can contact you regarding this matter.
Kind regardsMontego Pet Nutrition 
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Tracy V's update15 Jun 2022, 13:47
Reviewer Update
Marnè of Montego has been tremendously helpful. No excuses, complaints or negativity. They replaced our dogfood and provided some treats for our pets. No company is infallible and in a country where customer service is dead, it is refreshing to see that there are some businesses that still put their clients first. As a result of the way they handled our issue, we will support them whole-heartedly...and our dogs do so love their food and the delicious range of sauces they produce. Well done on great service and thank you.
Montego Pet Nutrition
Montego Pet Nutrition's reply15 Jun 2022, 15:37
Official
Hi Tracy,

Once again thank you for your loyal support, we do appreciate it.

If there is anything else please do not hesitate to contact us.

Kind regards
Montego Pet Nutrition