Poor Service and Poor Guest Support

When we had arrived at the venue, within the first 10 minutes we had been told that we are staying next to a permanent resident and we have a complaint against us for music be played at medium level,.. There was no information provided on the website stating that music is prohibited and apparently you are only made aware of this after payment and once in the unit. When i questioned the reception as to why there ad does note state no music allowed, His response was normal people ask first??? Clearly he thinks that guests are ******s from the resort.Taking note that there was seven guests in a lodge a complaint was also raised by the permanent resident for the noise that a air blower makes which allowed us to inflate a mattress... All noise complaints was before 1pm and it was just a small speaker brought not an entire surround system. Seems like everything is a complaint in here. The rooms were untidy. Bugs all over the bed which we have reported to reception. Bathroom was not clean with black grime marks and WiFi did not work. When I guests complains to reception clearly nothing gets done to assist us as when it was when the permanent resident complained.

Adds are very misleading and there is new hidden rules you will get once checked in.

I would personally never book here again and having stayed at many accommodations this was by far the worst I have experienced!!!