Poor customer service

We made a reservation for a family trip to ****** Valley Resort over Easter Weekend. Week booked a cabin and also 2 rooms and paid in full. Due to manditory lockdown we couldnt go. They never contacted us for a rebook or refund. We've been trying to reach them for months and nothing, just saying they will get back to us but they still havent. Now I see on Facebook they are open and also got an email from them asking for an donation for money. What about my money??? It would just be nice if they could let us know if we will get our money back or if they will rebook us for a future time, the lockdown wasnt our fault. Poor poor service.