Zero customer service

<p> I was called by Mondo just over a month ago and was a sold a contract that included multi-sim. I have no idea why this was even suggested as the sales agent positioned it as though he could "transfer" minutes and data to one sim, which I found out after the fact is not the case. The phone that this contract came with is in no way meeting my needs. <br /><br />After complaining on Twitter, I received a call saying that someone would be in touch with me to investigate this further. I didn't get a call back!<br />After multiple complaints about someone to get in touch with me on Twitter and Facebook, I finally sent an email to customer services, which took 2 days to respond. I got a call on Friday 1 July after 2 and a half weeks of complaining about no answer from Sasha who told me they were investigating my query and would call me back on MInday. Monday no call!<br /><br />On Tuesday 3rd of July, I got another call from Phindile asking me the same questions they had asked me on Friday. She then told me that a request to cancel my contract had been sent to Telkom and that this should be actioned within 10 working days. I asked for an email confirming this which I never received.<br /><br />I followed up on that again on the 5th of July stating that no arrangement had been made about the phone or the cancellation and asking to please explain the process.<br /><br />No reply to my email sent on 5 July. On 11 July, I saw a missed call from the call centre and then received an email saying that I was unreachable and asking for a convenient time to call back. I rep**** immediately to say that I was available for the rest of the day or to call me back in the morning between 8 and 9. AGAIN - NO CALL and NO REPLY to my email. <br /><br />I emailed again on the 13th, first thing in the morning , asking to please call me back to get this resolved. Once again NO REPLY and NO CALL.<br /><br />For a company that prides themselves on excellent customer service, all I can say is that Mondo provides NO CUSTOMER SERVICE WHATSOEVER!</p>