MP
Martin P
1 reviews | Active since May 2018
12 Jun 2021, 09:54
You're incompetence is beyond understanding!!!
On Monday 7th @11:26 I got confirmation on 2 cell phone contracts I app**** for online. The issue is that I was not informed about porting my Vodacom numbers to mtn as I was told by an MTN store today that it should have been done when the deal was being concluded when the agent phoned me-listen to the call!!!!!
I go to an MTN store this morning and was told if I port it will be prepaid only!!! So what now??!!! My experience with you has been disastrous to say the least. You are incredibly *********** and are causing me nothing but frustration!!!!
I have 2 Vodacom numbers and they must be ported to the 2 mtn contract Sims. How the hell is that going to happen now???!!! What is wrong with you??!! I suggest you listen to the conversation I had with the agent because this is not acceptable at all, and I told him I'm shifting from Vodacom to Mtn!!!!!
If you can't deliver the contracts with my numbers ported to the 2 new Sims already then dont bother, because if this is how I'm experiencing my nightmare with you to begin with, I don't want to carry on!!!! I cannot believe you are not open today to call!! What company does not open on a Saturday??!!
Fix it or shove your contracts where it fits best
Helpful (0)
Replies (12)0
Replies (12)
Mondo's replyOfficial
12 Jun 2021, 15:01 Hi Martin,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you during business hours for further assistance.
Your Case Number is: RCO123582
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you during business hours for further assistance.
Your Case Number is: RCO123582
Regards,
The Mondo Team
Mondo's reply12 Jun 2021, 15:01
Official
Hi Martin,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you during business hours for further assistance.
Your Case Number is: RCO123582
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you during business hours for further assistance.
Your Case Number is: RCO123582
Regards,
The Mondo Team
MP
Martin P's updateReviewer Update
12 Jun 2021, 16:57I want you to listen to the recording before you consider contacting me. I'm highly infuriated by the manner in which this contract has been handled from the get go. Why did the agent not tell me about porting after I told him I need to keep the numbers as is??!! (In-fact I think it was the agent who asked me why I want to keep my Vodacom numbers and I had to tell him the obvious reasons!!) Are you going to sort out the issue considering it can't be done at an MTN store for a contract SIM! I went to my local MTN store in springs who informed me it can't be done!
MP
Martin P's update12 Jun 2021, 16:57
Reviewer Update
I want you to listen to the recording before you consider contacting me. I'm highly infuriated by the manner in which this contract has been handled from the get go. Why did the agent not tell me about porting after I told him I need to keep the numbers as is??!! (In-fact I think it was the agent who asked me why I want to keep my Vodacom numbers and I had to tell him the obvious reasons!!) Are you going to sort out the issue considering it can't be done at an MTN store for a contract SIM! I went to my local MTN store in springs who informed me it can't be done!
MP
Martin P's updateReviewer Update
14 Jun 2021, 10:20As of now I'm cancelling the orders! I cannot trust MTN and the whole process has been an irritating nightmare.
MP
Martin P's update14 Jun 2021, 10:20
Reviewer Update
As of now I'm cancelling the orders! I cannot trust MTN and the whole process has been an irritating nightmare.
Mondo's replyOfficial
14 Jun 2021, 16:23Hi Martin,
We apologize for the service you have received.
Our team is working on your query and will revert with feedback.
Regards,
The Mondo Team
We apologize for the service you have received.
Our team is working on your query and will revert with feedback.
Regards,
The Mondo Team
Mondo's reply14 Jun 2021, 16:23
Official
Hi Martin,
We apologize for the service you have received.
Our team is working on your query and will revert with feedback.
Regards,
The Mondo Team
We apologize for the service you have received.
Our team is working on your query and will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Jun 2021, 11:29Hi Martin,
As per your instruction, our team has emailed the warehouse and requested that the package be returned.
Our team will keep you updated on the progress of this.
Once again please accept our sincere apologies for the inconvenience caused to you.
Regards,
The Mondo Team
As per your instruction, our team has emailed the warehouse and requested that the package be returned.
Our team will keep you updated on the progress of this.
Once again please accept our sincere apologies for the inconvenience caused to you.
Regards,
The Mondo Team
Mondo's reply15 Jun 2021, 11:29
Official
Hi Martin,
As per your instruction, our team has emailed the warehouse and requested that the package be returned.
Our team will keep you updated on the progress of this.
Once again please accept our sincere apologies for the inconvenience caused to you.
Regards,
The Mondo Team
As per your instruction, our team has emailed the warehouse and requested that the package be returned.
Our team will keep you updated on the progress of this.
Once again please accept our sincere apologies for the inconvenience caused to you.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jun 2021, 12:33Hi Martin,
Please note that we have attempted contacting you with no success.
We have requested for the team to urgently provide your return reference number.
Our team will keep you updated on the progress of this.
Once again please accept our sincere apologies for the inconvenience caused to you.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
We have requested for the team to urgently provide your return reference number.
Our team will keep you updated on the progress of this.
Once again please accept our sincere apologies for the inconvenience caused to you.
Regards,
The Mondo Team
Mondo's reply21 Jun 2021, 12:33
Official
Hi Martin,
Please note that we have attempted contacting you with no success.
We have requested for the team to urgently provide your return reference number.
Our team will keep you updated on the progress of this.
Once again please accept our sincere apologies for the inconvenience caused to you.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
We have requested for the team to urgently provide your return reference number.
Our team will keep you updated on the progress of this.
Once again please accept our sincere apologies for the inconvenience caused to you.
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jun 2021, 10:31Hi Martin,
Your cancellation is still in progress.
We have requested for MTN to place priority on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Your cancellation is still in progress.
We have requested for MTN to place priority on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply28 Jun 2021, 10:31
Official
Hi Martin,
Your cancellation is still in progress.
We have requested for MTN to place priority on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Your cancellation is still in progress.
We have requested for MTN to place priority on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
01 Jul 2021, 15:03Hi Martin,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding your MTN cancellation.
Kindly advise what is a convenient time to make contact.
Regards,The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding your MTN cancellation.
Kindly advise what is a convenient time to make contact.
Regards,The Mondo Team
Mondo's reply01 Jul 2021, 15:03
Official
Hi Martin,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding your MTN cancellation.
Kindly advise what is a convenient time to make contact.
Regards,The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding your MTN cancellation.
Kindly advise what is a convenient time to make contact.
Regards,The Mondo Team
MP
Martin P's updateReviewer Update
01 Jul 2021, 15:46The number you SMS me on to tell me you can't get hold of me is the number you can phone me on!!!! You're talking **** and lying through your ****ing teeth. See my latest review on you posted just now!!
MP
Martin P's update01 Jul 2021, 15:46
Reviewer Update
The number you SMS me on to tell me you can't get hold of me is the number you can phone me on!!!! You're talking **** and lying through your ****ing teeth. See my latest review on you posted just now!!
Mondo's replyOfficial
01 Jul 2021, 16:29Hi Martin,
Trust you are well.
Please be advised that we have escalated your MTN cancellation to the management team for urgent assistance.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Trust you are well.
Please be advised that we have escalated your MTN cancellation to the management team for urgent assistance.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Mondo's reply01 Jul 2021, 16:29
Official
Hi Martin,
Trust you are well.
Please be advised that we have escalated your MTN cancellation to the management team for urgent assistance.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Trust you are well.
Please be advised that we have escalated your MTN cancellation to the management team for urgent assistance.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
MP
Martin P's updateReviewer Update
01 Jul 2021, 16:58You are a pathetic bunch of individuals! How on earth can it be so difficult to do what you must. I'm not interested in what you are doing or have done! It means nothing to me to follow your progress. The cancellation was completely within my rights and was done prior to delivery. I'm other words I had not even taken ownership of the devices and therefore there was no cool off period either!!
You are highly annoying and unprofessional and are literally harassing me! I don't give a **** what you are doing, where you're at and I don't need an update on the situation every few days-I'm not following you on FB, I'm not interested on your whereabouts, your actions etc! I'm interested in you refraining from harassing me!
I DID NOT ACCEPT DELIVERY, I DID NOT SEE A COURIER, I DID NOT SIGN FOR THE PACKAGE!
I DID CANCEL LONG BEFORE THE COURIER WAS GOING TO DELIVER,I DID NOTIFY YOU VIA EMAIL AND VIA CONVERSATION ON THIS SITE FROM 12TH JUNE 2021......
Surely you must realise that for are embarrassing yourselves?!
You are highly annoying and unprofessional and are literally harassing me! I don't give a **** what you are doing, where you're at and I don't need an update on the situation every few days-I'm not following you on FB, I'm not interested on your whereabouts, your actions etc! I'm interested in you refraining from harassing me!
I DID NOT ACCEPT DELIVERY, I DID NOT SEE A COURIER, I DID NOT SIGN FOR THE PACKAGE!
I DID CANCEL LONG BEFORE THE COURIER WAS GOING TO DELIVER,I DID NOTIFY YOU VIA EMAIL AND VIA CONVERSATION ON THIS SITE FROM 12TH JUNE 2021......
Surely you must realise that for are embarrassing yourselves?!
MP
Martin P's update01 Jul 2021, 16:58
Reviewer Update
You are a pathetic bunch of individuals! How on earth can it be so difficult to do what you must. I'm not interested in what you are doing or have done! It means nothing to me to follow your progress. The cancellation was completely within my rights and was done prior to delivery. I'm other words I had not even taken ownership of the devices and therefore there was no cool off period either!!
You are highly annoying and unprofessional and are literally harassing me! I don't give a **** what you are doing, where you're at and I don't need an update on the situation every few days-I'm not following you on FB, I'm not interested on your whereabouts, your actions etc! I'm interested in you refraining from harassing me!
I DID NOT ACCEPT DELIVERY, I DID NOT SEE A COURIER, I DID NOT SIGN FOR THE PACKAGE!
I DID CANCEL LONG BEFORE THE COURIER WAS GOING TO DELIVER,I DID NOTIFY YOU VIA EMAIL AND VIA CONVERSATION ON THIS SITE FROM 12TH JUNE 2021......
Surely you must realise that for are embarrassing yourselves?!
You are highly annoying and unprofessional and are literally harassing me! I don't give a **** what you are doing, where you're at and I don't need an update on the situation every few days-I'm not following you on FB, I'm not interested on your whereabouts, your actions etc! I'm interested in you refraining from harassing me!
I DID NOT ACCEPT DELIVERY, I DID NOT SEE A COURIER, I DID NOT SIGN FOR THE PACKAGE!
I DID CANCEL LONG BEFORE THE COURIER WAS GOING TO DELIVER,I DID NOTIFY YOU VIA EMAIL AND VIA CONVERSATION ON THIS SITE FROM 12TH JUNE 2021......
Surely you must realise that for are embarrassing yourselves?!
Mondo's replyOfficial
01 Jul 2021, 17:29 Hi Martin,
Trust you are well.
We sincerely do apologize for the inconveniences caused.
Kindly be advised as soon as feedback has been provided we will contact you.
Regards,
The Mondo Team
Trust you are well.
We sincerely do apologize for the inconveniences caused.
Kindly be advised as soon as feedback has been provided we will contact you.
Regards,
The Mondo Team
Mondo's reply01 Jul 2021, 17:29
Official
Hi Martin,
Trust you are well.
We sincerely do apologize for the inconveniences caused.
Kindly be advised as soon as feedback has been provided we will contact you.
Regards,
The Mondo Team
Trust you are well.
We sincerely do apologize for the inconveniences caused.
Kindly be advised as soon as feedback has been provided we will contact you.
Regards,
The Mondo Team