You pay for their problems

Item: Mondo
Rating: 1
Author: Troye S

MTN through Mondo contacted me, I request for a prepaid number to be ported, the agent managed to open 2 new contracts under my account. I logged a dispute which was found to be valid and they were cancelled yet I am still being billed for the 2 contracts which should have been cancelled. Neither MTN nor Mondo are assisting with this matter.

Helpful (0)

Replies (2)

Troye S's updateReviewer Update

03 May 2024, 12:46

Over a week and still no resolution........MONDO... "we will get someone to contact you"....... no you won't because no one does, absolutely useless
RCO500520 ref - Get it fixed

Troye S's update03 May 2024, 12:46

Reviewer Update

Over a week and still no resolution........MONDO... "we will get someone to contact you"....... no you won't because no one does, absolutely useless
RCO500520 ref - Get it fixed

Mondo's replyOfficial

17 May 2024, 14:55

Hi Troye,

We sincerely apologize for the way in which the cancellation of your contract was managed.

We understand the inconvenience this has caused you. At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.

Please know, we're taking urgent action to resolve your complaint by escalating the cancellation to the relevant department. We’ll keep you updated as we go.

Kind Regards,
The Mondo Team

Mondo's reply17 May 2024, 14:55

Official