PS
Palesa S
1 reviews | Active since Jul 2022
11 Jul 2022, 14:26
You ****
I had a contract with Telkom when one of your consultants called me offering me another one, I asked them to cancel the old one in order for me to be able to get the one they offering, he agreed. Now I'm stuck with 2 contracts that I can't offord and honestly I don't need this much data
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
11 Jul 2022, 14:29Hi Palesa,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Kindly note that we have logged an internal investigation, to have the sale call recording assessed.
Once we receive feedback, we will advise you.
Your Case Number is: RCO248395
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Kindly note that we have logged an internal investigation, to have the sale call recording assessed.
Once we receive feedback, we will advise you.
Your Case Number is: RCO248395
Regards,
The Mondo Team
Mondo's reply11 Jul 2022, 14:29
Official
Hi Palesa,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Kindly note that we have logged an internal investigation, to have the sale call recording assessed.
Once we receive feedback, we will advise you.
Your Case Number is: RCO248395
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Kindly note that we have logged an internal investigation, to have the sale call recording assessed.
Once we receive feedback, we will advise you.
Your Case Number is: RCO248395
Regards,
The Mondo Team
Mondo's replyOfficial
11 Jul 2022, 16:17Hi Palesa,
Trust you are well.
Please note that your dispute has been deemed Valid (in your favor).
Kindly note that we are unable to cancel your initial Telkom contract, therefore, kindly advise if we may log a collection and cancellation for the Telkom order that was processed in June.
Should you require a collection, kindly provide us with the below information.
Main Contact Number
Collection Address
We do apologize for the inconvenience caused.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your dispute has been deemed Valid (in your favor).
Kindly note that we are unable to cancel your initial Telkom contract, therefore, kindly advise if we may log a collection and cancellation for the Telkom order that was processed in June.
Should you require a collection, kindly provide us with the below information.
Main Contact Number
Collection Address
We do apologize for the inconvenience caused.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply11 Jul 2022, 16:17
Official
Hi Palesa,
Trust you are well.
Please note that your dispute has been deemed Valid (in your favor).
Kindly note that we are unable to cancel your initial Telkom contract, therefore, kindly advise if we may log a collection and cancellation for the Telkom order that was processed in June.
Should you require a collection, kindly provide us with the below information.
Main Contact Number
Collection Address
We do apologize for the inconvenience caused.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your dispute has been deemed Valid (in your favor).
Kindly note that we are unable to cancel your initial Telkom contract, therefore, kindly advise if we may log a collection and cancellation for the Telkom order that was processed in June.
Should you require a collection, kindly provide us with the below information.
Main Contact Number
Collection Address
We do apologize for the inconvenience caused.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's replyOfficial
12 Jul 2022, 15:56Hi Palesa,
Trust you are well.
Thank you for the email.
Please note that due to the query being Valid, this will be addressed with the sales team.
Kindly note that for the device deal, I have logged a collection for you. CourierIT will be in contact with you in order to set an appointment for collection.
Once the device is returned to the warehouse, a cancellation will be done.
Kindly note that for the sim-only deal, an urgent cancellation has been logged.
We will advise you once both cancellations are done.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
Trust you are well.
Thank you for the email.
Please note that due to the query being Valid, this will be addressed with the sales team.
Kindly note that for the device deal, I have logged a collection for you. CourierIT will be in contact with you in order to set an appointment for collection.
Once the device is returned to the warehouse, a cancellation will be done.
Kindly note that for the sim-only deal, an urgent cancellation has been logged.
We will advise you once both cancellations are done.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
Mondo's reply12 Jul 2022, 15:56
Official
Hi Palesa,
Trust you are well.
Thank you for the email.
Please note that due to the query being Valid, this will be addressed with the sales team.
Kindly note that for the device deal, I have logged a collection for you. CourierIT will be in contact with you in order to set an appointment for collection.
Once the device is returned to the warehouse, a cancellation will be done.
Kindly note that for the sim-only deal, an urgent cancellation has been logged.
We will advise you once both cancellations are done.
Have a lovely day further.
Regards,
The Mondo Team - Nicole
Trust you are well.
Thank you for the email.
Please note that due to the query being Valid, this will be addressed with the sales team.
Kindly note that for the device deal, I have logged a collection for you. CourierIT will be in contact with you in order to set an appointment for collection.
Once the device is returned to the warehouse, a cancellation will be done.
Kindly note that for the sim-only deal, an urgent cancellation has been logged.
We will advise you once both cancellations are done.
Have a lovely day further.
Regards,
The Mondo Team - Nicole