DL
Danielle L

1 reviews | Active since Nov 2013

20 Sept 2024, 14:06

You could've said "bye" first.

So Mondo is sub-contracted by a big cellphone network provider.... They just called me to offer me a data package and the consultant clearly did not like my answer because she put the phone down in my ear while I was still explaining why I don't want their contract. This is not the first or second time this has happened. This happens 90% of the time that they call me. And quite frankly, I am sick and tired of the rudeness now. Please teach your staff telephone etiquette during their training. I understand that I am probably demotivating them by saying "no thank you" but that's no excuse to be rude.

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Replies (1)
Mondo
Mondo's reply21 Sept 2024, 09:00
Official
Hi Danielle , 

Thank you for taking the time to write to us about your query. 

We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 

Regards,
 The Mondo Team