LO
Lorna O

1 reviews | Active since Jun 2020

03 Aug 2021, 09:59

Yet another telesales lie - Mondo

In order to get a sale a telesales lady **** to us. We have since complained, they have checked the transcripts, they have ruled in our favour, cancelled the contract and yet we are still being charged for a contract that we are not using!!! When we call them to sort it out, we are told that this is between us and MTN. They are the ones that signed us in to this contract, my contract is with them, not MTN. They are contracted to MTN!!!

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Replies (2)
Mondo
Mondo's reply03 Aug 2021, 10:07
Official
Hi Lorna
 
Thank you for taking the time to write to us about your cancellation query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is: RCO129355
 
Regards,
 
The Mondo Team 
Mondo
Mondo's reply10 Aug 2021, 13:54
Official
Hi Lorna
 
Please note that we have attempted contacting the account holder with no success.

Kindly note that we have escalated the cancellation to MTN and requested for priority to be place on this.

Our team will revert with feedback.
 
Regards,
 
The Mondo Team