Wrong phone received, advice to cancel......

a Consultant phoned me and confirmed that the mistake was indeed on Mondo's side. Apparently the system changed the phone to a 32gb when there was no stock of the 128gb, without any notification to me whatsoever. He then advised that I return the phone to a MTN store myself. The I need to contact Mondo again for cancellation arrangements. All of this on my cost. I have never requested cancellation. He also suggested to give me a credit so that I can buy a memory card. Do the consultants know how phones work? A memory card does change your internal memory, making a bigger memory card almost of no use. I need the correct phone to be delivered and this one to be returned. I need this done asap. If I have to cancel this order and redo this order, it can take up to 6 weeks before the new phone is send. This for me is very upsetting and very bad service

Good day,

The incorrect phone was collected on Monday 30 January 2023. I now received a Inv from MTN, Invoicing me for this phone, the cancellation still hasn't been done.
I am really very disappointed in the services I received. I haven't heard anything back from Mondo or from MTN.
When I initially spoke to Mondo and MTN to ask for the cancellation to be done - they told me that I wont be invoiced for the wrong phone if I start the cancellation process.
Can you please explain how I am now getting invoiced?
I also had to confirm a DE******ECK on my bank account, and the Inv amount now exceeds that amount, meaning that the debit order will not go through, meaning that my other 2 accounts won't be paid.
Not only do I loose money with my bank, but I need to keep phoning Mondo and MTN on my account to try and sort this out.
Mondo was at fault by sending me the wrong phone to begin with.

Please advise what I should do know? Cause it seems that not even typing this review on HELLO PETER, gets your attention.

I am extremely upset and disappointed, this is my third order through Mondo and the first time experiencing this issue.

Please assist and rectify this ASAP!

Its been 2 days since the last update. I havent recieved any feedback yet!
Cannot believe it takes a month to do a cancellation and sort out the payment

WHAT IS THE TURNAOURND TIME FOR MTN TO GET BACK TO YOU? THE PHONE HAS BEEN SENT BACK ON THE 30TH JANUARY!, I CANNOT PAY FOR A CONTRACT THAT SHOULD HAVE BEEN CANCELLED.
YOU HAVE NO IDEA WHAT AN ONCONVENIENCE THIS HAS BEEN, AND HOW MUCH THIS HAS COST ME ON CELLPHONE BILLS TO TRY ANS SORT OUT THIS ****PY MATTER THAT MONDO HAS CAUSED!!