KM
Koketso M
1 reviews | Active since Aug 2021
12 Aug 2021, 23:06
Wrong phone I ordered, Don't know billing amount
I spoke to a consultant and Agreed on Getting Samsung A22. Fine my phone got delivered in 7 days but it was a wrong phone Samsung P smart 2021. Had to accept it but now I don't Know how much I have to pay and we agreed that I'll be paying for 24 months but now it's for 36 months as I inquired with Mtn.. Why do you guys sell us lies.. I need to Know how much I'll be debited every month
Helpful (0)
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Replies (2)
Mondo's replyOfficial
13 Aug 2021, 08:35Hi Koketso,
Thank you for taking the time to share your concerns with regards to your contract.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130421
Regards,
The Mondo Team
Thank you for taking the time to share your concerns with regards to your contract.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130421
Regards,
The Mondo Team
Best regards,
Mondo's reply13 Aug 2021, 08:35
Official
Hi Koketso,
Thank you for taking the time to share your concerns with regards to your contract.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130421
Regards,
The Mondo Team
Thank you for taking the time to share your concerns with regards to your contract.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO130421
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
20 Sept 2021, 15:33Hi Koketso,
Trust you are well.
As discussed with Mondo, please note that your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,
Mondo's reply20 Sept 2021, 15:33
Official
Hi Koketso,
Trust you are well.
As discussed with Mondo, please note that your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Best regards,