MM
Matseleng M

1 reviews | Active since Oct 2016

28 Oct 2016, 12:25

Wrong Phone delivered

<p>I was phoned by a Mondo (Telkom) consulted selling a Huawei P9 Lite phone but the phone that was delivered to me was a Y5 phone. I only checked / realised the phone is wrong one after the courier driver has left. I have been trying to phone the company to get them to collect the incorrect phone but i am not getting through</p> <p>I also sent an email requesting Mondo to collect the phone, havent received the phone.</p> <p>The package was sold to me in August/September and they started deducting the money from my account before the phone was delivered to me.</p> <p>I received the phone today and it is not was i bought over the phone. Please can Mondo arrange collection of this phone</p>

0
Replies (3)
Mondo
Mondo's reply28 Oct 2016, 13:02
Official

Good day Matseleng,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

***

MM
Matseleng M's update31 Oct 2016, 09:49
Reviewer Update
Please can you arrange to have the phone collected, i have emailed your customer care and still haven't received a response. Your call centre put me on hold for +30 minutes and still unable to get through.
Mondo
Mondo's reply11 Jan 2023, 14:19
Official