PD
Petronella D

1 reviews | Active since Oct 2013

08 Mar 2017, 09:31

WRONG PACKAGE AND UNHAPPY

<p>I'm Thembi Dube ID no ********** 760085<br />Was contacted buy one of your consultant name Mandisa....she was promoting the Telkom special of R149 which includes 15GB wi-fi in which everyday I'll be getting 5GB n during the night it will Be 10GB it's wi-fi. ...to my surprised I've received the package...it's a red box and I thought it's what I'm supposed to have ...but when I opened it inside it's a HUAWEI Y3II phone and I don't even know anything about a phone so I was not sho if it's really a phone or what I'm supposed to have...then I took it to Telkom they told it's a phone...and I enquire about the special they said that's not the special. ..now they telling me since I've opened the package I'm reliable...how would I have known what's inside...please i don't want this because it's not what we agreed on..they must send a courier to come pick it up and send the correct package...<br />Cell no: ********** 141<br /> </p>

0
Replies (5)
Mondo
Mondo's reply08 Mar 2017, 10:54
Official

Good day Thembi,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

***

Best regards,

Mondo
Mondo's reply08 Mar 2017, 12:11
Official

Hello Thembi, Thank you for allowing us to investigate your query. As per your discussion with Kimona and Bavisha, your complaint has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***

Best regards,

PD
Petronella D's update08 Mar 2017, 12:23
Reviewer Update

Thank you so much Bavisha and Kim...u've been so helpful....n professional ..I didn't expect the response so quick...

PD
Petronella D's update14 Mar 2017, 13:45
Reviewer Update

I'm still waiting for my package from Mondo....they send a courier to pick up the phone from me last week Friday the 10 March 2017...I thought I was going to get a call but still nothing....Today it's Tuesday I haven't received anything nor a phone call from Mondo...Please Hallopeter investigate for me...

Mondo
Mondo's reply11 Jan 2023, 14:25
Official


Best regards,