1 reviews | Active since Oct 2013
WRONG PACKAGE AND UNHAPPY
<p>I'm Thembi Dube ID no ********** 760085<br />Was contacted buy one of your consultant name Mandisa....she was promoting the Telkom special of R149 which includes 15GB wi-fi in which everyday I'll be getting 5GB n during the night it will Be 10GB it's wi-fi. ...to my surprised I've received the package...it's a red box and I thought it's what I'm supposed to have ...but when I opened it inside it's a HUAWEI Y3II phone and I don't even know anything about a phone so I was not sho if it's really a phone or what I'm supposed to have...then I took it to Telkom they told it's a phone...and I enquire about the special they said that's not the special. ..now they telling me since I've opened the package I'm reliable...how would I have known what's inside...please i don't want this because it's not what we agreed on..they must send a courier to come pick it up and send the correct package...<br />Cell no: ********** 141<br /> </p>
Good day Thembi,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Best regards,
Good day Thembi,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Best regards,
Hello Thembi, Thank you for allowing us to investigate your query. As per your discussion with Kimona and Bavisha, your complaint has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Best regards,
Hello Thembi, Thank you for allowing us to investigate your query. As per your discussion with Kimona and Bavisha, your complaint has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Best regards,
Thank you so much Bavisha and Kim...u've been so helpful....n professional ..I didn't expect the response so quick...
Thank you so much Bavisha and Kim...u've been so helpful....n professional ..I didn't expect the response so quick...
I'm still waiting for my package from Mondo....they send a courier to pick up the phone from me last week Friday the 10 March 2017...I thought I was going to get a call but still nothing....Today it's Tuesday I haven't received anything nor a phone call from Mondo...Please Hallopeter investigate for me...
I'm still waiting for my package from Mondo....they send a courier to pick up the phone from me last week Friday the 10 March 2017...I thought I was going to get a call but still nothing....Today it's Tuesday I haven't received anything nor a phone call from Mondo...Please Hallopeter investigate for me...
Best regards,
Best regards,
