TM
Thabo M
1 reviews | Active since Aug 2022
11 Aug 2022, 13:42
WRONG ORDER
The main arrangement was to get Huawei nova 8. instead I got HONOR 50 LITE without any communication for changes
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
11 Aug 2022, 13:45Hi Thabo,
Thank you for taking the time to write to us about your Telkom query.
We do apologize for the inconvenience caused.
Please note that an internal investigation has been logged to have the sale call recording to be assessed.
Once we receive feedback, we will be in contact with you.
Case Number: RCO259393
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We do apologize for the inconvenience caused.
Please note that an internal investigation has been logged to have the sale call recording to be assessed.
Once we receive feedback, we will be in contact with you.
Case Number: RCO259393
Regards,
The Mondo Team
Mondo's reply11 Aug 2022, 13:45
Official
Hi Thabo,
Thank you for taking the time to write to us about your Telkom query.
We do apologize for the inconvenience caused.
Please note that an internal investigation has been logged to have the sale call recording to be assessed.
Once we receive feedback, we will be in contact with you.
Case Number: RCO259393
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We do apologize for the inconvenience caused.
Please note that an internal investigation has been logged to have the sale call recording to be assessed.
Once we receive feedback, we will be in contact with you.
Case Number: RCO259393
Regards,
The Mondo Team
Mondo's replyOfficial
16 Aug 2022, 13:02Hi Thabo,
Trust you are well.
As per our telephonic discussion earlier, kindly note that your concern has been acknowledged and this will be raised with the relevant department.
Due to not receive the 20GB sim only deal, a request has been sent to our capture team to recapture the deal.
We will keep you updated on the progress.
Have a lovely day further.
Kind Regards,
The Mondo Team
Trust you are well.
As per our telephonic discussion earlier, kindly note that your concern has been acknowledged and this will be raised with the relevant department.
Due to not receive the 20GB sim only deal, a request has been sent to our capture team to recapture the deal.
We will keep you updated on the progress.
Have a lovely day further.
Kind Regards,
The Mondo Team
Mondo's reply16 Aug 2022, 13:02
Official
Hi Thabo,
Trust you are well.
As per our telephonic discussion earlier, kindly note that your concern has been acknowledged and this will be raised with the relevant department.
Due to not receive the 20GB sim only deal, a request has been sent to our capture team to recapture the deal.
We will keep you updated on the progress.
Have a lovely day further.
Kind Regards,
The Mondo Team
Trust you are well.
As per our telephonic discussion earlier, kindly note that your concern has been acknowledged and this will be raised with the relevant department.
Due to not receive the 20GB sim only deal, a request has been sent to our capture team to recapture the deal.
We will keep you updated on the progress.
Have a lovely day further.
Kind Regards,
The Mondo Team
Mondo's replyOfficial
30 Aug 2022, 15:27Hi Thabo,
Trust you are well.
Please note that we have reprocessed the sim only deal for you and we have found that you have received delivery.
Activation of the sim card will be done within 48 hours after delivery.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day.
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have reprocessed the sim only deal for you and we have found that you have received delivery.
Activation of the sim card will be done within 48 hours after delivery.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day.
Kind Regards,
The Mondo Team
Mondo's reply30 Aug 2022, 15:27
Official
Hi Thabo,
Trust you are well.
Please note that we have reprocessed the sim only deal for you and we have found that you have received delivery.
Activation of the sim card will be done within 48 hours after delivery.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day.
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have reprocessed the sim only deal for you and we have found that you have received delivery.
Activation of the sim card will be done within 48 hours after delivery.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day.
Kind Regards,
The Mondo Team