AB
Adam B
1 reviews | Active since Jan 2014
19 Aug 2020, 13:39
Wrong Mtn Package assigned to my contract!
Mondo, Mondo, Mondo.... I was afraid that I'd be disappointed once again... What is going on? I was so impressed with everything being sorted yesterday with my router delivery and all that.
Now that I have it activated and connected, I see that I only have the 60 + 60 GB (MTN Made For Home 60GB) Data package. I even called Mtn Support and they confirmed it.
Why? I specifically selected the 110GB Made for Home deal. Which is supposed to be 110 GB + 110 GB data.
Come on guys!! If this is the kind of service I get when I haven't even had the contract for a week, then you might as well cancel it!
Helpful (0)
Replies (17)0
Replies (17)
Mondo's replyOfficial
19 Aug 2020, 13:48Hi Adam,
Thank you for raising your query with us, one of our dedicated consultants will be in contact with you.
Kind Regards,
Mondo Team
Thank you for raising your query with us, one of our dedicated consultants will be in contact with you.
Kind Regards,
Mondo Team
Mondo's reply19 Aug 2020, 13:48
Official
Hi Adam,
Thank you for raising your query with us, one of our dedicated consultants will be in contact with you.
Kind Regards,
Mondo Team
Thank you for raising your query with us, one of our dedicated consultants will be in contact with you.
Kind Regards,
Mondo Team
AB
Adam B's updateReviewer Update
20 Aug 2020, 06:59Don't bother. I want to cancel the deal. I am utterly disappointed in the speeds that I am getting. Already did all my required testing. It's not the area where I am staying. It's the mtn service and the router is ****py. Please initiate the cancel process.
AB
Adam B's update20 Aug 2020, 06:59
Reviewer Update
Don't bother. I want to cancel the deal. I am utterly disappointed in the speeds that I am getting. Already did all my required testing. It's not the area where I am staying. It's the mtn service and the router is ****py. Please initiate the cancel process.
AB
Adam B's updateReviewer Update
20 Aug 2020, 09:54You can kindly call me to speed up the cancellation process. Thanks!!!
AB
Adam B's update20 Aug 2020, 09:54
Reviewer Update
You can kindly call me to speed up the cancellation process. Thanks!!!
Mondo's replyOfficial
20 Aug 2020, 13:37Hi Adam,
Please note that we have logged an investigation for you based on the above dispute.
Our team will revert with feedback.
Kind Regards,
Mondo Team
Please note that we have logged an investigation for you based on the above dispute.
Our team will revert with feedback.
Kind Regards,
Mondo Team
Mondo's reply20 Aug 2020, 13:37
Official
Hi Adam,
Please note that we have logged an investigation for you based on the above dispute.
Our team will revert with feedback.
Kind Regards,
Mondo Team
Please note that we have logged an investigation for you based on the above dispute.
Our team will revert with feedback.
Kind Regards,
Mondo Team
Mondo's replyOfficial
20 Aug 2020, 18:23Hi Adam,
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will contact you after 8 AM tomorrow morning.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will contact you after 8 AM tomorrow morning.
Regards
The Mondo Team
Mondo's reply20 Aug 2020, 18:23
Official
Hi Adam,
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will contact you after 8 AM tomorrow morning.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will contact you after 8 AM tomorrow morning.
Regards
The Mondo Team
Mondo's replyOfficial
21 Aug 2020, 17:01Hi Adam,
As discussed with Kim, please note that you may return your device to the nearest MTN direct store and provide us with the reference number in order to assist with the cancellation.
Kind Regards,
Mondo Team
As discussed with Kim, please note that you may return your device to the nearest MTN direct store and provide us with the reference number in order to assist with the cancellation.
Kind Regards,
Mondo Team
Mondo's reply21 Aug 2020, 17:01
Official
Hi Adam,
As discussed with Kim, please note that you may return your device to the nearest MTN direct store and provide us with the reference number in order to assist with the cancellation.
Kind Regards,
Mondo Team
As discussed with Kim, please note that you may return your device to the nearest MTN direct store and provide us with the reference number in order to assist with the cancellation.
Kind Regards,
Mondo Team
Mondo's replyOfficial
22 Aug 2020, 11:44Hi Adam,
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will contact you after 8 AM on Monday.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will contact you after 8 AM on Monday.
Regards
The Mondo Team
Mondo's reply22 Aug 2020, 11:44
Official
Hi Adam,
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will contact you after 8 AM on Monday.
Regards
The Mondo Team
We have received your query.
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will contact you after 8 AM on Monday.
Regards
The Mondo Team
Mondo's replyOfficial
22 Aug 2020, 11:54Hi Adam,
Thank you for the feedback.
Kindly note you have reached us outside of our operating hours.
We will contact you after 8 AM on Monday.
Regards
The Mondo Team
Thank you for the feedback.
Kindly note you have reached us outside of our operating hours.
We will contact you after 8 AM on Monday.
Regards
The Mondo Team
Mondo's reply22 Aug 2020, 11:54
Official
Hi Adam,
Thank you for the feedback.
Kindly note you have reached us outside of our operating hours.
We will contact you after 8 AM on Monday.
Regards
The Mondo Team
Thank you for the feedback.
Kindly note you have reached us outside of our operating hours.
We will contact you after 8 AM on Monday.
Regards
The Mondo Team
AB
Adam B's updateReviewer Update
24 Aug 2020, 19:49Ok cool, just give me an update, if you still care
AB
Adam B's update24 Aug 2020, 19:49
Reviewer Update
Ok cool, just give me an update, if you still care
Mondo's replyOfficial
24 Aug 2020, 19:54Hi Adam
Thanks for writing again to us.
We will be in touch with you to discuss further.
Regards,
The Mondo Team
Thanks for writing again to us.
We will be in touch with you to discuss further.
Regards,
The Mondo Team
Mondo's reply24 Aug 2020, 19:54
Official
Hi Adam
Thanks for writing again to us.
We will be in touch with you to discuss further.
Regards,
The Mondo Team
Thanks for writing again to us.
We will be in touch with you to discuss further.
Regards,
The Mondo Team
Mondo's replyOfficial
25 Aug 2020, 09:56Hi Adam,
As discussed with our consultant, please note that your cancellation has been submitted.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
As discussed with our consultant, please note that your cancellation has been submitted.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
Mondo's reply25 Aug 2020, 09:56
Official
Hi Adam,
As discussed with our consultant, please note that your cancellation has been submitted.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
As discussed with our consultant, please note that your cancellation has been submitted.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
Mondo's replyOfficial
27 Aug 2020, 13:54Hi Adam,
As discussed with our consultant, please note that your cancellation is in progress.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
As discussed with our consultant, please note that your cancellation is in progress.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
Mondo's reply27 Aug 2020, 13:54
Official
Hi Adam,
As discussed with our consultant, please note that your cancellation is in progress.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
As discussed with our consultant, please note that your cancellation is in progress.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
AB
Adam B's updateReviewer Update
27 Aug 2020, 14:21Thank you - Appreciate it
AB
Adam B's update27 Aug 2020, 14:21
Reviewer Update
Thank you - Appreciate it
Mondo's replyOfficial
01 Sept 2020, 13:57Hi Adam,
As discussed with our consultant, please note that your cancellation is in progress.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
As discussed with our consultant, please note that your cancellation is in progress.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
Mondo's reply01 Sept 2020, 13:57
Official
Hi Adam,
As discussed with our consultant, please note that your cancellation is in progress.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
As discussed with our consultant, please note that your cancellation is in progress.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
Mondo's replyOfficial
03 Sept 2020, 16:51Hi Adam,
As discussed with our consultant, please note that your cancellation is in progress.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
As discussed with our consultant, please note that your cancellation is in progress.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
Mondo's reply03 Sept 2020, 16:51
Official
Hi Adam,
As discussed with our consultant, please note that your cancellation is in progress.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
As discussed with our consultant, please note that your cancellation is in progress.
Our team will keep you updated on the progress of this.
Regards
The Mondo Team
Mondo's replyOfficial
15 Sept 2020, 15:24Hi Adam,
Our consultant, Kim has contacted you just to remind you that your query is in progress.
We will revert with feedback.
Regards
The Mondo Team
Our consultant, Kim has contacted you just to remind you that your query is in progress.
We will revert with feedback.
Regards
The Mondo Team
Mondo's reply15 Sept 2020, 15:24
Official
Hi Adam,
Our consultant, Kim has contacted you just to remind you that your query is in progress.
We will revert with feedback.
Regards
The Mondo Team
Our consultant, Kim has contacted you just to remind you that your query is in progress.
We will revert with feedback.
Regards
The Mondo Team
Mondo's replyOfficial
21 Sept 2020, 10:15Hi Adam,
As discussed with Kim, please note that your cancellation has been actioned and your query is resolved.
Should you have any further queries please feel free to email or call our team.
Regards
The Mondo Team
As discussed with Kim, please note that your cancellation has been actioned and your query is resolved.
Should you have any further queries please feel free to email or call our team.
Regards
The Mondo Team
Mondo's reply21 Sept 2020, 10:15
Official
Hi Adam,
As discussed with Kim, please note that your cancellation has been actioned and your query is resolved.
Should you have any further queries please feel free to email or call our team.
Regards
The Mondo Team
As discussed with Kim, please note that your cancellation has been actioned and your query is resolved.
Should you have any further queries please feel free to email or call our team.
Regards
The Mondo Team