LC
Letitia C
1 reviews | Active since Apr 2016
01 Apr 2022, 16:52
Wrong information
I took out a MTN contract with Mondo. I advised them that I wanted to port my existing number to MTN otherwise a contract would be pointless.. I was advised that can be done. I received my phone and called Mondo. The agent advised that I needed to go into MTN to port my number for the contract. I went to MTN at Vangate Mall, Cape Town only to be advised that I cannot port my number to the contract as MTN allocated a number to me. And that the Agents gave me incorrect information. Now I am sitting with a MTN contract without my own number. I am not impressed at all.
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Replies (3)0
Replies (3)
Mondo's replyOfficial
01 Apr 2022, 16:57 Good day Letitia,
Thank you for taking the time to write to us about your MTN contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is RCO205869.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is RCO205869.
Regards,
The Mondo Team
Mondo's reply01 Apr 2022, 16:57
Official
Good day Letitia,
Thank you for taking the time to write to us about your MTN contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is RCO205869.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is RCO205869.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Apr 2022, 11:55Good day,
Trust you are well.
As discussed with Nicole,
Please follow the steps below to port to MTN:
1. Buy an MTN prepaid SIM card. Do not insert the MTN sim into the phone.
2. Complete the RICA requirements (ID and proof of address).
3. With your old SIM card in your phone, SMS “PORTME#, and the new MTN SIM number" (with no spaces) to ***.
4. As soon as the old SIM is no longer active, insert the new MTN SIM card into your phone..( after 24hrs)
Should the above not work, kindly advise us and we will get in touch with you.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole,
Please follow the steps below to port to MTN:
1. Buy an MTN prepaid SIM card. Do not insert the MTN sim into the phone.
2. Complete the RICA requirements (ID and proof of address).
3. With your old SIM card in your phone, SMS “PORTME#, and the new MTN SIM number" (with no spaces) to ***.
4. As soon as the old SIM is no longer active, insert the new MTN SIM card into your phone..( after 24hrs)
Should the above not work, kindly advise us and we will get in touch with you.
Regards,
The Mondo Team
Mondo's reply14 Apr 2022, 11:55
Official
Good day,
Trust you are well.
As discussed with Nicole,
Please follow the steps below to port to MTN:
1. Buy an MTN prepaid SIM card. Do not insert the MTN sim into the phone.
2. Complete the RICA requirements (ID and proof of address).
3. With your old SIM card in your phone, SMS “PORTME#, and the new MTN SIM number" (with no spaces) to ***.
4. As soon as the old SIM is no longer active, insert the new MTN SIM card into your phone..( after 24hrs)
Should the above not work, kindly advise us and we will get in touch with you.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole,
Please follow the steps below to port to MTN:
1. Buy an MTN prepaid SIM card. Do not insert the MTN sim into the phone.
2. Complete the RICA requirements (ID and proof of address).
3. With your old SIM card in your phone, SMS “PORTME#, and the new MTN SIM number" (with no spaces) to ***.
4. As soon as the old SIM is no longer active, insert the new MTN SIM card into your phone..( after 24hrs)
Should the above not work, kindly advise us and we will get in touch with you.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Apr 2022, 10:21Hi Letitia,
Trust you are well.
Due to our previous communication, please note that you may follow the port request steps which was sent to you.
Your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Due to our previous communication, please note that you may follow the port request steps which was sent to you.
Your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply23 Apr 2022, 10:21
Official
Hi Letitia,
Trust you are well.
Due to our previous communication, please note that you may follow the port request steps which was sent to you.
Your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Due to our previous communication, please note that you may follow the port request steps which was sent to you.
Your query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team