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Pranesh L

1 reviews | Active since Jun 2021

27 Jun 2021, 07:31

Wrong info given over the fone

Was called by mondo to renew my cell contract.salesperson advised me to take another option but when it came month end it was not what i agreed too.Now its the long wait to get into contact with telkom.

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Replies (4)
Mondo
Mondo's reply28 Jun 2021, 08:34
Official
Hi Pranesh,  
Thank you for sharing your experience with us.

We sincerely apologize for the inconvenience caused regarding your Telkom Contract Query.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO125539 
 
Regards, 
 
The Mondo Team 
Mondo
Mondo's reply29 Jun 2021, 10:03
Official
Hi Pranesh,

Please note that we have attempted contacting you with no success.

Kindly advise what is the best possible time to contact you regarding the above query.

Regards,
 
The Mondo Team
Mondo
Mondo's reply05 Jul 2021, 14:51
Official
 Hi Pranesh,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,The Mondo Team 
Mondo
Mondo's reply06 Jul 2021, 15:38
Official
Hi Pranesh,

Trust you are well.

As discussed with Nicole, please note that should you not receive data or minutes, you may contact Telkom for further assistance with regards to your monthly allocation.

Thank you for allowing us to look into your query.

Your query is now resolved and closed.

Please call or email us if you have any further queries.

Regards,

The Mondo Team