WK
Werner K
1 reviews | Active since Jan 2021
06 Jan 2021, 11:06
Wrong info given by REWARDSCO
The consultant from rewardsco contacted me to upgrade my mtn contract. They came with this nice package of 500min en 2gb data per month which is perfect for the industry I'm in. What he never explained to me is the fact that it is 250minute anytime/any network minutes and 250minute mtn to mtn. Now I'm in a situation where I cannot contact any customer which influences my job in a negative way. I tried contacting rewardsco but there is no answer. I'm am very upset with this and I am considering changing to another service provider. I have been a customer at mtn for 9 years now.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
06 Jan 2021, 12:21Hi
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Best regards,
Mondo's reply06 Jan 2021, 12:21
Official
Hi
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
06 Jan 2021, 12:45Hi Werner,
Please note that an investigation has been logged for the dispute raised.
We will revert with feedback.
Regards
The Mondo Team
Please note that an investigation has been logged for the dispute raised.
We will revert with feedback.
Regards
The Mondo Team
Best regards,
Mondo's reply06 Jan 2021, 12:45
Official
Hi Werner,
Please note that an investigation has been logged for the dispute raised.
We will revert with feedback.
Regards
The Mondo Team
Please note that an investigation has been logged for the dispute raised.
We will revert with feedback.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
13 Jan 2021, 11:03Hi Werner,
As discussed with Kim, the MTN system requires your ID Copy.
Kindly forward that to us ASAP as the application is in a "pending" status.
We will revert with feedback on status of the application after documentation is uploaded.
Regards
The Mondo Team
As discussed with Kim, the MTN system requires your ID Copy.
Kindly forward that to us ASAP as the application is in a "pending" status.
We will revert with feedback on status of the application after documentation is uploaded.
Regards
The Mondo Team
Best regards,
Mondo's reply13 Jan 2021, 11:03
Official
Hi Werner,
As discussed with Kim, the MTN system requires your ID Copy.
Kindly forward that to us ASAP as the application is in a "pending" status.
We will revert with feedback on status of the application after documentation is uploaded.
Regards
The Mondo Team
As discussed with Kim, the MTN system requires your ID Copy.
Kindly forward that to us ASAP as the application is in a "pending" status.
We will revert with feedback on status of the application after documentation is uploaded.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
19 Jan 2021, 11:10Hi Werner,
As communicated with Kim, we have escalated your details to our sales to query the status as the document was received and submitted.
We will revert with feedback.
Regards
The Mondo Team
As communicated with Kim, we have escalated your details to our sales to query the status as the document was received and submitted.
We will revert with feedback.
Regards
The Mondo Team
Best regards,
Mondo's reply19 Jan 2021, 11:10
Official
Hi Werner,
As communicated with Kim, we have escalated your details to our sales to query the status as the document was received and submitted.
We will revert with feedback.
Regards
The Mondo Team
As communicated with Kim, we have escalated your details to our sales to query the status as the document was received and submitted.
We will revert with feedback.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
22 Jan 2021, 17:40Hi Werner,
Please note that we are awaiting feedback from our sales team.
We will revert with feedback.
Regards
The Mondo Team
Please note that we are awaiting feedback from our sales team.
We will revert with feedback.
Regards
The Mondo Team
Best regards,
Mondo's reply22 Jan 2021, 17:40
Official
Hi Werner,
Please note that we are awaiting feedback from our sales team.
We will revert with feedback.
Regards
The Mondo Team
Please note that we are awaiting feedback from our sales team.
We will revert with feedback.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
25 Jan 2021, 17:01Hi Werner,
Please note that we are still awaiting feedback from the vetting team.
We will continue to keep you updated on the progress of this.
Regards
The Mondo Team
Please note that we are still awaiting feedback from the vetting team.
We will continue to keep you updated on the progress of this.
Regards
The Mondo Team
Best regards,
Mondo's reply25 Jan 2021, 17:01
Official
Hi Werner,
Please note that we are still awaiting feedback from the vetting team.
We will continue to keep you updated on the progress of this.
Regards
The Mondo Team
Please note that we are still awaiting feedback from the vetting team.
We will continue to keep you updated on the progress of this.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
28 Jan 2021, 15:47Hi Werner,
As discussed with Kim, you have opted to keep the package done on 18-12-2020 and we will do a once off refund.
This will reflect in your account by 05-02-2021.
Your query is resolved and will be closed.
Thank you for allowing Kim to service you.
Regards
The Mondo Team
As discussed with Kim, you have opted to keep the package done on 18-12-2020 and we will do a once off refund.
This will reflect in your account by 05-02-2021.
Your query is resolved and will be closed.
Thank you for allowing Kim to service you.
Regards
The Mondo Team
Best regards,
Mondo's reply28 Jan 2021, 15:47
Official
Hi Werner,
As discussed with Kim, you have opted to keep the package done on 18-12-2020 and we will do a once off refund.
This will reflect in your account by 05-02-2021.
Your query is resolved and will be closed.
Thank you for allowing Kim to service you.
Regards
The Mondo Team
As discussed with Kim, you have opted to keep the package done on 18-12-2020 and we will do a once off refund.
This will reflect in your account by 05-02-2021.
Your query is resolved and will be closed.
Thank you for allowing Kim to service you.
Regards
The Mondo Team
Best regards,