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Tiyani C

1 reviews | Active since Dec 2019

05 Dec 2022, 17:52

Wrong device delivered

I had agreed with the consultant for a certain device and recieved a device completely different from it. Can you please rectify it or just cancel the contract because just tracking the order was enough of a headache

0
Replies (8)
Mondo
Mondo's reply06 Dec 2022, 08:08
Official
Good day Tiyani,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. Once we have an update, we will advise you.

Your Case Number is: RCO313245

Regards,
 
The Mondo Team
Mondo
Mondo's reply14 Jan 2023, 11:51
Official
Good Day Tiyani,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

As per the MTN system, credit was passed to your MTN account.

Cancellation Reference Number: SR# ***

Credit Reference Number: SR# ***

Adjustment Number: MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team

TC
Tiyani C's update21 Feb 2023, 09:09
Reviewer Update
Until mtn is declared cancelled on my credit report and they stop trying to make unauthorised debit orders I will not stop following up.
Mondo
Mondo's reply22 Feb 2023, 10:47
Official
Hi Tiyani,

Trust you are well.

Please note that you may contact MTN Accounts Dept. on *** for further assistance.

Regards,

The Mondo Team
TC
Tiyani C's update23 Feb 2023, 12:05
Reviewer Update
You guys are full of games! Why are you still trying to justify making me pay for something I never used. You claim you fixed your mess but your consultants are still harassing me. I am going to take this to the ombudsman seeing that you are useless *******
TC
Tiyani C's update23 Feb 2023, 12:11
Reviewer Update
You guys are full of games! Why are you still trying to justify making me pay for something I never used. You claim you fixed your mess but your consultants are still harassing me. I am going to take this to the ombudsman seeing that you are useless *******
Mondo
Mondo's reply23 Feb 2023, 13:06
Official
Hi Tiyani,

Trust you are well.

Please note that a request has been sent to the MTN department to remove your details from collections.

We do apologize for the inconvenience caused.

Regards,

The Mondo Team
Mondo
Mondo's reply23 Feb 2023, 13:18
Official
Hi Tiyani,

Trust you are well.

Please note that MTN has sent a confirmation a few minutes ago advising that your MTN profile has been removed from collections and there is no outstanding balance.

New Credit Reference Number: SR# ***

Adjustment Number: MC***

Have a good day further.

Regards,

The Mondo Team