LM
Lungile M
1 reviews | Active since Aug 2022
11 Aug 2022, 14:07
Wrong delivery
Firstly I have received something that I didn't order now I'm waiting for courier to come and collect this wrong delivery it's been 2 weeks now , When I asked about my application I was told that I will have to start anew application after collection/cancellation of this delivery. I am not happy at all about this . I'm very disappointed coz now I'm spending my airtime busy calling asking for feedback.And 2 consultant called me to confirm my application but they still they gave me a wrong order .
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
11 Aug 2022, 14:12Good day Lungile,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO259408
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO259408
Regards,
The Mondo Team
Mondo's reply11 Aug 2022, 14:12
Official
Good day Lungile,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO259408
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO259408
Regards,
The Mondo Team
Mondo's replyOfficial
12 Aug 2022, 11:06Hi Lungile,
Please note that your Telkom collection is currently in-progress and the courier team will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Please note that your Telkom collection is currently in-progress and the courier team will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's reply12 Aug 2022, 11:06
Official
Hi Lungile,
Please note that your Telkom collection is currently in-progress and the courier team will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Please note that your Telkom collection is currently in-progress and the courier team will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Dec 2022, 14:50Hi Lungile,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply15 Dec 2022, 14:50
Official
Hi Lungile,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team