MM
Mohamed M
1 reviews | Active since Dec 2020
09 Dec 2020, 16:40
Wrong contract sent!
I purchased an MTN 100gb x24 months for R299, I was processed and approved by the agent and received a email confirming that. When I received my sim and activated it, it was a my choice 500mb per month x 24 month sim!
I called mondo and the lady said she would get back to me but never did.
Helpful (0)
Replies (15)0
Replies (15)
Mondo's replyOfficial
09 Dec 2020, 16:42Good day Mohamed,
Thank you for taking the time to write to us.
Kindly note one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Thank you for taking the time to write to us.
Kindly note one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Best regards,
Mondo's reply09 Dec 2020, 16:42
Official
Good day Mohamed,
Thank you for taking the time to write to us.
Kindly note one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Thank you for taking the time to write to us.
Kindly note one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
11 Dec 2020, 09:37Good day Mohamed,
As per your communication with our team, please note that we are still working on your query.
We will continue to keep you updated on the progress of this.
Regards
The Mondo Team
As per your communication with our team, please note that we are still working on your query.
We will continue to keep you updated on the progress of this.
Regards
The Mondo Team
Best regards,
Mondo's reply11 Dec 2020, 09:37
Official
Good day Mohamed,
As per your communication with our team, please note that we are still working on your query.
We will continue to keep you updated on the progress of this.
Regards
The Mondo Team
As per your communication with our team, please note that we are still working on your query.
We will continue to keep you updated on the progress of this.
Regards
The Mondo Team
Best regards,
MM
Mohamed M's updateReviewer Update
11 Dec 2020, 14:11Thank you for your swift responses.
Kim does a great job with customer care.
Waiting to hear from you'll soon
Kim does a great job with customer care.
Waiting to hear from you'll soon
MM
Mohamed M's update11 Dec 2020, 14:11
Reviewer Update
Thank you for your swift responses.
Kim does a great job with customer care.
Waiting to hear from you'll soon
Kim does a great job with customer care.
Waiting to hear from you'll soon
Mondo's replyOfficial
11 Dec 2020, 14:30Good day Mohamed,
Thank you!
Regards
The Mondo Team
Thank you!
Regards
The Mondo Team
Best regards,
Mondo's reply11 Dec 2020, 14:30
Official
Good day Mohamed,
Thank you!
Regards
The Mondo Team
Thank you!
Regards
The Mondo Team
Best regards,
MM
Mohamed M's updateReviewer Update
17 Dec 2020, 11:42Good morning
Still waiting for the issue to be resolved, hopefully soon.
Still waiting for the issue to be resolved, hopefully soon.
MM
Mohamed M's update17 Dec 2020, 11:42
Reviewer Update
Good morning
Still waiting for the issue to be resolved, hopefully soon.
Still waiting for the issue to be resolved, hopefully soon.
MM
Mohamed M's updateReviewer Update
18 Dec 2020, 11:23Very disappointed, problem yet to be resolved. More than a week has passed.
MM
Mohamed M's update18 Dec 2020, 11:23
Reviewer Update
Very disappointed, problem yet to be resolved. More than a week has passed.
Mondo's replyOfficial
22 Dec 2020, 09:26Good day,
We have escalated your query to the relevant consultant.
We will revert with feedback.
Regards,
The Mondo Team
We have escalated your query to the relevant consultant.
We will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's reply22 Dec 2020, 09:26
Official
Good day,
We have escalated your query to the relevant consultant.
We will revert with feedback.
Regards,
The Mondo Team
We have escalated your query to the relevant consultant.
We will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
23 Dec 2020, 11:51Good day,
As discussed with our consultant please note that your query has been escalated to MTN.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with our consultant please note that your query has been escalated to MTN.
Our team will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's reply23 Dec 2020, 11:51
Official
Good day,
As discussed with our consultant please note that your query has been escalated to MTN.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with our consultant please note that your query has been escalated to MTN.
Our team will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
29 Dec 2020, 08:23Good day
As discussed with Amanda, Please note your query is still in progress and has been escalated to MTN.
Regards,
Mondo Team
As discussed with Amanda, Please note your query is still in progress and has been escalated to MTN.
Regards,
Mondo Team
Best regards,
Mondo's reply29 Dec 2020, 08:23
Official
Good day
As discussed with Amanda, Please note your query is still in progress and has been escalated to MTN.
Regards,
Mondo Team
As discussed with Amanda, Please note your query is still in progress and has been escalated to MTN.
Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
05 Jan 2021, 15:49Good day Mohamed,
Please note that we have attempted contacting you with no success.
Kindly note that MTN is working on resolving your query.
We will continue to keep you updated on the progress of this.
Regards
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that MTN is working on resolving your query.
We will continue to keep you updated on the progress of this.
Regards
The Mondo Team
Best regards,
Mondo's reply05 Jan 2021, 15:49
Official
Good day Mohamed,
Please note that we have attempted contacting you with no success.
Kindly note that MTN is working on resolving your query.
We will continue to keep you updated on the progress of this.
Regards
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that MTN is working on resolving your query.
We will continue to keep you updated on the progress of this.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
12 Jan 2021, 11:02Good day Mohamed,
Please note that we have shared your concerns with MTN and advised that this matter needs to be resolved ASAP.
Our team is following up on a regular basis with the MTN team.
We will revert with feedback.
Regards
The Mondo Team
Please note that we have shared your concerns with MTN and advised that this matter needs to be resolved ASAP.
Our team is following up on a regular basis with the MTN team.
We will revert with feedback.
Regards
The Mondo Team
Best regards,
Mondo's reply12 Jan 2021, 11:02
Official
Good day Mohamed,
Please note that we have shared your concerns with MTN and advised that this matter needs to be resolved ASAP.
Our team is following up on a regular basis with the MTN team.
We will revert with feedback.
Regards
The Mondo Team
Please note that we have shared your concerns with MTN and advised that this matter needs to be resolved ASAP.
Our team is following up on a regular basis with the MTN team.
We will revert with feedback.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
19 Jan 2021, 10:31Good day Mohamed,
Kindly note that MTN is currently handling this issue.
They have advised that their team is working around the clock to resolved this matter.
We will revert with feedback.
Regards
The Mondo Team
Kindly note that MTN is currently handling this issue.
They have advised that their team is working around the clock to resolved this matter.
We will revert with feedback.
Regards
The Mondo Team
Best regards,
Mondo's reply19 Jan 2021, 10:31
Official
Good day Mohamed,
Kindly note that MTN is currently handling this issue.
They have advised that their team is working around the clock to resolved this matter.
We will revert with feedback.
Regards
The Mondo Team
Kindly note that MTN is currently handling this issue.
They have advised that their team is working around the clock to resolved this matter.
We will revert with feedback.
Regards
The Mondo Team
Best regards,
Mondo's replyOfficial
20 Jan 2021, 16:13Good day Mohamed,
You have confirmed that you are receiving your data allocation.
Your query is now resolved and will be closed.
Kindly contact MTN with regards to your billing query on 083135.
Should you have any further queries please feel free to call or email us.
Regards
The Mondo Team
You have confirmed that you are receiving your data allocation.
Your query is now resolved and will be closed.
Kindly contact MTN with regards to your billing query on 083135.
Should you have any further queries please feel free to call or email us.
Regards
The Mondo Team
Best regards,
Mondo's reply20 Jan 2021, 16:13
Official
Good day Mohamed,
You have confirmed that you are receiving your data allocation.
Your query is now resolved and will be closed.
Kindly contact MTN with regards to your billing query on 083135.
Should you have any further queries please feel free to call or email us.
Regards
The Mondo Team
You have confirmed that you are receiving your data allocation.
Your query is now resolved and will be closed.
Kindly contact MTN with regards to your billing query on 083135.
Should you have any further queries please feel free to call or email us.
Regards
The Mondo Team
Best regards,
MM
Mohamed M's updateReviewer Update
20 Jan 2021, 19:04Issue resolved today.
Kim and the team did a great job.
They kept me updated regularly.
Took some time but better late than never.
Thank you
Kim and the team did a great job.
They kept me updated regularly.
Took some time but better late than never.
Thank you
MM
Mohamed M's update20 Jan 2021, 19:04
Reviewer Update
Issue resolved today.
Kim and the team did a great job.
They kept me updated regularly.
Took some time but better late than never.
Thank you
Kim and the team did a great job.
They kept me updated regularly.
Took some time but better late than never.
Thank you
Mondo's replyOfficial
21 Jan 2021, 15:05Good day Mohamed,
Thanks for trusting in Mondo to resolve this!
Regards
The Mondo Team
Thanks for trusting in Mondo to resolve this!
Regards
The Mondo Team
Best regards,
Mondo's reply21 Jan 2021, 15:05
Official
Good day Mohamed,
Thanks for trusting in Mondo to resolve this!
Regards
The Mondo Team
Thanks for trusting in Mondo to resolve this!
Regards
The Mondo Team
Best regards,