1 reviews | Active since Aug 2021
Wrong contact
But i am given a wrong contract by mondo team, I was applying for a 20 Gb of data by now i receiving 10 Gb only and i had to contact mtn to solve this issue but they never do so, So i ask to get my copy to mondo team to check my contact i found that it is 10 Gb only and i noticed this issue last year December and i call and call mtn to solve this issue but no body cares about it, and i pay R149 per month the price of 20 Gb but i only get 10 Gb with means i was not app**** for and this sdv couriers company when they come here to deliver my sim they never give me the contact copy, And i have another sim that is from vodacom i apply via mondo, is 20Gb of data and i receive what i was app**** for with the price of R149, so again i was app**** to mtn for 20gb but now i am given 10 with the price of R149 on mtn and that's not i was applying for,
Please help me
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129432
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129432
Regards,
The Mondo Team
As discussed with our consultant, we have provided feedback on the investigation to you and you have opted to keep the deal.
Kindly email our team the requested documents in order to process your refund.
Your query is resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
As discussed with our consultant, we have provided feedback on the investigation to you and you have opted to keep the deal.
Kindly email our team the requested documents in order to process your refund.
Your query is resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team