CP
Craig P

1 reviews | Active since Dec 2018

11 Dec 2018, 12:45

Worste 3rd Party Telecomunications Company

I would just like to inform the public of the poor service and disregard in which this company Mondo Mobile/Erwards Co opperates...

I was approached by them to take out a Hisense F24 Cell Phone Contract which had a Free Hisense 32" TV as a Promo Added device when you take out the cellphone contract.

I therefore took out 2 Hisense Cellphone contracts which i have received, but no Tvs..... which means i should receive 2x 32"Hisense Tvs with the Cellphone Contracts.

Up to date i never received my tvs, this company has sent me To MTN Direct, Teljoy, Hisense etc... Their Manager has been busy in Meetings for 2 weeks nonstop, Not giving me a hearing, Not even the President of this country has so many meetings like this manager...

I have never been so humiliated in my life,its almost Christmas and I promised my kids they will have their TVs..

I spoke with a Tyrone there, and with a Miranda, And with Amande Lubbe...

I have probably used more than R300 worth calling them repeatidly.

This is their contact details MTN Contracts - Call: ********** 583

0
Replies (3)
Mondo
Mondo's reply11 Dec 2018, 12:49
Official
Good Day Craig,

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly.

Kind Regards, 

Mondo Team
Mondo
Mondo's reply14 Dec 2018, 08:12
Official
Good Day Craig,

Please note your query is in progress.

We will keep you updated on the status of this.

Thank you for your patience.

Kind Regards,

Mondo Team 
Mondo
Mondo's reply29 Jan 2019, 13:45
Official
Good Day Craig,

Kindly note that our consultant has attempted contacting you (via email, calls and SMSs) regarding the above matter however, they haven't been successful.

Please note that this query will be closed until we receive a response.

Kind Regards,

Mondo Team