Worst Upgrade Experience Ever!

I’m really shocked at the level of Customer Service I received from Mondo. I attempted to upgrade my MTN contract online on the 2 Oct 2023. After not hearing back I called in and was directed through to Mondo. I was asked to submit FICA documents which I happily submitted. Today a week later I am still no where. I’ve called daily to follow up and I’ve emailed them numerous times however no one returns calls. No one knows what’s going with every response relating to, “we waiting for feedback from our Vetting Department”.

I spoke to a Line Manager in their Call Centre today and was told that I could visit a store to upgrade if I wasn’t happy. That completely defeats the purpose of trying to do things digitally in the 21st century plus the already pointless experience of trying to get some sort of service out of Mondo.

I wonder if @MTN knows what their Customers are enduring through their Online Service Provider partner?

I’m ready to cancel my MTN contract altogether if I don’t receive feedback by close of business today.