Worst upgrade experience ever
Got a call to more middle Nov to upgrade my two contracts. Nice person on the phone promised the moon and stars. Till to date still no feedback or new cellphone. I have contacted Mondo and MTN I don't know how many times. On their websites filled in many contact me forms. Tweeted each day to get feedback. 15 Days later still no word on what is happening. I think need to cancel my contract with MTN and move to Vodacom. Never seen something like this.
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Replies (2)0
Replies (2)
Mondo's replyOfficial
01 Dec 2022, 13:30Good day Gareth,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO310078
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO310078
Regards,
The Mondo Team
Mondo's reply01 Dec 2022, 13:30
Official
Good day Gareth,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO310078
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO310078
Regards,
The Mondo Team
Mondo's replyOfficial
13 Dec 2022, 09:51Hi Gareth,
Trust you are well.
We do see that a new upgrade was done in store and the application that was done by Mondo was cancelled.
Due to the above, your query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
We do see that a new upgrade was done in store and the application that was done by Mondo was cancelled.
Due to the above, your query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply13 Dec 2022, 09:51
Official
Hi Gareth,
Trust you are well.
We do see that a new upgrade was done in store and the application that was done by Mondo was cancelled.
Due to the above, your query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
We do see that a new upgrade was done in store and the application that was done by Mondo was cancelled.
Due to the above, your query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team