Worst service/incompetence

I have just experienced the worst customer service in my life. I bought a cellphone contract from these guys on the 7 June, i visit their website to find out when the device will be delivered. I chat with a Ayanda via livechat in the site asking a simple question, when can i expect delivery of the device, After 45 minutes on live chat she/he never told me when i will get my device. Then i call *** which is advertised on their website, i listened to adverts for a good 20 minutes and eventually a Zandile answered me, i could not finish my query because she hang up . i call MTN and i am given another number *** (which is not advertised on the website), i select the cancel option, it is only then that i am treated with some respect. I ask myself is this company culture if not why are they keeping such *********** people when there is so much youth unemployment in this country????