IS
Ian S

1 reviews | Active since May 2018

14 May 2018, 10:10

WORST SERVICE PROVIDER!!!!!!!!!!!!!!

Worst service provider I had dealt with ever!!! Took an LTE-Advanced contract with Mondo on 24 April. Over the phone they claim delivery of the device will take place within 5 working days. Once they have debited R150.00 do you receive an SMS stating delivery will take place within 7-14 working days! Not what I signed up for and agreed on!!! As of today I have not received any communication from Mondo as to delivery of my device!! I have phoned in two times now both times being on hold for 30 minutes only to be told that they had a shortage of stock and delivery will take place soon. I still have not received any communication as to when that will be!! This is the worst service provider I have ever dealt with, with absolutely no customer support!!!!!!

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Replies (4)
Mondo
Mondo's reply14 May 2018, 12:03
Official

Good Day Jan,

Thank you for raising your query with us.

Kindly note that we are attending to your query with the utmost urgency.

Regards,

Mondo Team

IS
Ian S's update15 May 2018, 08:43
Reviewer Update
Mondo, I am still waiting on feedback as to when delivery will take place as I was promis d to have feedback very early today latest... when will you be delivering???
IS
Ian S's update15 May 2018, 08:43
Reviewer Update
Mondo, I am still waiting on feedback as to when delivery will take place as I was promis d to have feedback very early today latest... when will you be delivering???
Mondo
Mondo's reply15 May 2018, 09:04
Official

Good Day Jan,

Thank you for your patience, we are still working on your query.

Feedback will be provided shortly.

Regards,

Mondo Team